Kenny NOT T.
You guys suck
You guys suck. Why one star. I recently moved. I saw my order for may went to my old address. I contacted exhale to tell them its going to the wrong address, and I even updated my address in the billing and shipping on my customer profile. What exhale fails to mention is, that you have to go into your subscription to update the address, even though you update it in your customer profile. So may and Junes orders went to an address i no longer have access to. They stated i had to go to the post office and make a report that it went to the wrong address. It was my fault because I didnt have all my mail forwarded to the new address, even though i updated my information with exhale. It took 3 phone calls, 2 extremely rude and bitchy reps, and one slightly helpful rep. They said they would re send Junes order, but i am SOL on Mays order. When one of the reps saw I cancelled both of my subscriptions she was even more rude and more combative. Like im not a customer anymore why bother helping me. I still have not received the replacement order and its been a week. I have told many friends to use exhale. I am now starting to tell them of my horrible experience. You can not take peoples hard earned money, and not give a product. Especially after the customer reached out several times to fix the problem. No where on your web site, customer portal, or in the subscription does it say that you have to update the address on the subsprcition its self or it keeps sending ot the wrong address. One would assume that updating your ship to on the main customer profile would take care of that. I am absolutely disgusted with Exhale wellness's customer service. You guys are rude, mean, belittling, and not helpful. I will be finding a different company to use. Unless Exhale wellness can fix the problem by either sending me the product i paid for, or giving me a refund on the product i never recieved.
Response from ExhaleJul 1, 2022
Hello Kenny, We're so sorry to hear that! Our customer service manager has reached out to provide a refund. We hope to hear back from you soon! ~Exhale

