Brian H.
I subscribed March 21 for four orders…
I subscribed March 21 for four orders of your vape cart , a week went by , didn't receive my order , I emailed your company to ask where my product was ,someone from your customer support responded and said weather and supply chain issues were the cause and that my order would be shipping soon, well, here it is April 11th , I emailed customer support back to try and get an update about where my product is ,,if you hit the tracking # that's useless , doesn't tell me anything ,,,I called your companies customer support line no answer of course , I gotta tell ya , you need to do better. This isn't how you should treat a customer who just subscribed to pay 119 dollars a month , this is quite ridiculous, if I don't get my product soon or some kind of response from your company I'll have to report this charge as fraud to my bank and cancel my subscription with your company , please do better , this is ridiculous
Response from ExhaleMay 8, 2023
Hi Brian! We're so sorry that you haven't gotten your order and for being unable to receive your call while handling an influx of customer calls. We are happy to fully refund your order for you. A member of our customer service team will reach out to you directly to further assist!

