ExhaleReviews of exhalewell.com

I had talked to the company about canceling the subscription because I can't use the cartridges I have asthma and i cough to much with them (I was going to stick with gummies). They canceled the 1st order only and not the subscription so I just received a cartridge a month later. I sent an email and I still haven't gotten a response for this product I was charged for that I had canceled the month prior. Reply to Exhale: That was the whole reason for me contacting the company, to cancel the subscription. I was unable to use the product (like physically unable to ues the product.)

Tried to cancel order and it still sent and I didn't get my money back

Still haven't received order over a month after ordering. Update: Emailed support to cancel order and was processed within a day. We'll see how long it takes to receive the refund.

no one alive to answer any questions about products. reviews i have seen is terrible slow shipping an sometimes nothing received .Totally new to this company , I was going to buy something but not with this bunch . will move on somewhere else . I guess they dont seem to care . But Losing money not a good thing for a Business.

I have been a customer of ExhaleWell for the past year with no problems. Then on March 11 of this year, I placed a large order and received an email from ExhaleWell that my order was shipped on March 14. Only it didn’t really ship. FedEx doesn’t have it, so either ExhaleWell never shipped it or their logistics partner First Mile has it, but I can’t tell because neither one is answering their phone, or returning voicemails, or replying to email. They have gone dark on us and have mine and your money. Trust Pilot has requested more detail, so here is my reply. I have email documenting all this, but there doesn’t appear to be a mechanism to attach documents. I can provide copies of all email correspondence if needed. March 11. My order was received. Order #521123. March 15. Notified that my order was shipped. Shipment #395740735690. March 22. Tried to check tracking status for my order but the status was still pending. Emailed Exhale CS and got reply from Arabella explaining that recent extreme weather was causing shipping delays. March 25 submitted claim to FedEx, who replied that they needed more info (shipper waiver authorization). I emailed a request for this from Exhale CS. March 27 Exhale CS (Jhay) email reply that there had been delays in shipping due to extreme weather. March 28 Notified by FedEx that my claim had been denied. At this point, I tried several times to contact Exhale CS. When I called I got a recording asking me to leave a message, but never got a callback or email. Eventually my calls weren’t even answered, no recording, no way to leave a voicemail. I also tried calling First Mile several times, but they never answered at all. I don’t appear to have any way to reach anyone associated with Exhale to request a status on my March 11 order.

Am I ever going to get my order?

I had the wrong address by accident on my order. Emailed customer service to rectify the situation and not sure what happened but have not received my order and no refund. Not to happy to say the least.

Placed order on March 3. Received subsequent email stating that it shipped via FedEx Ground on 3/14/2023. No status updates for a couple weeks so I inquired about the order. I received a response saying you’ll be shipping orders within the next few days. It’s been over a month since I placed the order and was charged for the product but there is still no progress with the order.