ExhaleReviews of exhalewell.com

Response from ExhaleDec 15, 2021

Hello Valyssa, I am very sorry for the confusion. We would like to send you out a replacement cartridge for the one you were unable to use. We also issued you a full refund on December 13th. Please allow 7-10 business days for the refund to show in your account. A customer service agent will be reaching out to you to see if a replacement cartridge would be okay with you. ~Exhale family

Response from ExhaleDec 17, 2021

Hi Jennifer, We are so sorry to hear that! Our customer service team has reached out in order to further help you with this so that this does not happen again. We hope to hear back from you soon! ~Exhale

Response from ExhaleDec 17, 2021

Hello Andrea, We are so very sorry to hear about that! Our customer service team has reached out to you so that we could issue a refund. We hope to hear back from you soon to help you out with this! ~Exhale

Response from ExhaleDec 17, 2021

Hi Darlene! We are so sorry to hear that! Our customer service team is going to reach out so that they could issue a refund and hopefully turn your experience around. We hope to hear from you very soon! ~Exhale

Response from ExhaleDec 19, 2021

Hello Zachary, We are very sorry to hear this. After the order ships out and leaves our facility we are unfortunately unable to cancel the order. However because your a not satisfied with the products you received. I have gone ahead and issued you a full refund.Please allow 7-10 business days for this to reflect in your account. Please let me know if you have any questions or need anything else. ~Exhale family

Response from ExhaleDec 19, 2021

Hello Leslie, We do sincerely apologize for the slight delay in your order. We did see that this order was placed and packed on the 6th but due to us having 24-48 processing time which is basically just the time frame we have to get it in the hands of FedEx I do not believe it actually made it to until the 7th or the 8th. Then the order had three business days in transit and was delivered on the 11th. We would still like to make this a better experience for you a customer service agent will be reaching out to you shortly. ~Exhale family

Response from ExhaleDec 19, 2021

Hello Paul, We are very sorry for the inconvenience. We are doing everything we can to update all our lab testing in a timely manner to have all lab tests available for customers. I believe the only products we do not have lab testing available for at this time is our vape cartridges. Please let us know if you have any further questions or concerns we are always here to help. ~Exhale family

Response from ExhaleDec 17, 2021

Hi Stephanie! We are so sorry to hear you did not receive the effects you liked! Our customer service team has reached out to you in order to get you a product that will be of your liking or process a refund, per our amazing money back guarantee. We hope to hear back from you soon! ~Exhale