Ex-Freight ZetaReviews of exfreight.com

Noelle Setticase is a JOY to work with, super follow up and detail.

For several years now, we at Marvent GmbH have been using the services of Exfreight Europe BV to export—and primarily import—goods from the Americas and Asia. Beyond their competitive pricing and easy‑to‑use online booking platform, what I value most is the personal assistance we receive whenever a shipment requires the extra bit of attention. In this regard, Andreea from the AMS OPS team has been an outstanding support over the years: attentive, focused, and consistently solution‑oriented. We look forward to many more years of successful cooperation.

the communication and responsiveness from my Sales Representative Santiago was outstanding. Answered all my questions quickly without complaint to ensure I had all the information entered properly for my shipment. Updates are sent regularly.

Jaclyn is an absolute ROCKSTAR!

Noelle is always available to help me with any crazy request I have.

Every time working experience and services are wonderful with Exfreight team.

Damage to shipment. Video of driver dropping the pallet on its side damaging pallet even though he had a lift gate. Claim was denied! I will be filing a complaint with the FMCSA re: this. 1. Liftgate requirement: While it’s correct that a liftgate was not selected during booking, that does not excuse the handling that led to the damage. The pallet was visibly damaged before it was even removed from the truck, as shown in the attached photos. Regardless of the selected options, both the carrier and broker have a duty to ensure freight is transported and delivered using proper equipment and reasonable care. 2. Residential delivery: Even if this was a residential delivery, the carrier is still expected to handle freight responsibly. The damage seen could not have resulted from ordinary delivery procedures. The condition of the pallet upon arrival indicates clear mishandling during transit, not merely a delivery access issue. 3. Declared value vs. carrier liability: We understand that the claim amount exceeds standard carrier liability. However, liability limits do not exempt a carrier or broker from responsibility for negligent handling. We are seeking compensation for damage caused by improper handling, not ordinary transit risk. 4. Declined insurance coverage: While we declined optional insurance coverage, that does not waive the carrier’s or ExFreight’s obligation to handle the shipment properly. Insurance is meant to cover unforeseen circumstances, not to excuse negligence or physical mishandling in transit. 5. Carrier denial of claim: We acknowledge that TForce issued the denial. However, ExFreight, as the contracting broker, facilitated the shipment and remains responsible for ensuring that its carrier partners uphold proper handling standards and that claims are reviewed fairly. The denial failed to consider the photographic evidence showing that the pallet was secure and intact at pickup and severely damaged before delivery. To summarize, this damage was caused by improper handling during transit, not a booking oversight or packaging failure. The 3D printer, valued at over $2,000, was rendered inoperable as a result. We are not merely seeking accountability we are seeking fair compensation for the loss of property that was entrusted to your care through this shipment.

Natalia Navas Lopez is always super friendly and helps guide us! It is greatly appreciated!!