Peter B.
Deeply Frustrating and Disappointing Experience
We had communicated regularly with Exceptional regarding a holiday booking to Barbados for the month of November and been assured that the villa we had chosen was available. Off the back of this reassurance, we made all the necessary arrangements, only to be told 10 days before travel that the property was no longer available. Surely, it should be standard practice to reserve accommodation prior to final confirmation?! Deeply frustrating and disappointing experience.
Response from Exceptional VillasOct 23, 2020
Dear Peter I tried phoning you again to apologise profusely for the disappointment & inconvenience caused to you & your family. I was working with you in absolute good faith that the villa space was there & as you know, have been back & forward with the owners' Property Manager on the various queries/ amendments to terms/ arrival date etc. I feel very let down that another booking was accepted just before you were ready to book and of course if I’d been made aware there was another interested party, I could & would have asked you to commit immediately. If I can help in any way with other recommendations/leads on other availability please let me know. My sincere apologies again. Kind regards Yvonne