Hi, Joy
This is just an update to my previous review,
I haven't got my refund. It has been seven months since I asked for my 100 USD, it has been very poorly managed by the people of the company. All information about the refund has been provided, including PayPal account info, but the email reply says we are reviewing the refund for the past seven months.
If it takes seven months to process a refund, then what else can I say about this company, Tolu? You should be ashamed of yourself. You are as fake as your videos
Response from ExcelmindcyberMar 27, 2026
Hi Joy,
Thank you for your message, and we sincerely apologize for the delay you’ve experienced.
Please be assured that our finance team will look into this matter and work towards resolving it as soon as possible.
Kindly reach out directly to our support email with your details so we can prioritize your case and provide you with an update.
Thank you for your patience.
SN
Sally N.
Title: Very Disappointing Experience- No Results After $12,000 Investment
I joined this program with high expectations based on the promises made during their onboarding and 5-Day Challenge. I was then selected into their so-called “Mastered Program” and assured that I would secure a job within 90 days. Unfortunately, that never happened.
I invested a total of $12,000, committed my time, followed their process, and stayed actively engaged with the team. Despite all of this, I did not achieve the promised outcome. Instead, I experienced repeated delays, poor communication, and even missed job opportunities due to the team’s lack of timely support.
What is most frustrating is that I raised these concerns as early as December 2024 and continued to follow up consistently, yet no meaningful resolution was provided. Rather than taking accountability, they have refused to issue a refund, even though the core promise of the program was not fulfilled.
I am also deeply concerned about how payments were handled. There were instances where funds were taken from my account without proper authorization, which raises serious concerns about their business practices.
This experience has been both financially and emotionally draining. My biggest regret is ever joining this program.
I strongly advise anyone considering this company to think carefully and do thorough research before making any financial commitment.
Response from ExcelmindcyberMar 25, 2026
Hi Sally,
Thank you for sharing your experience. We’re sorry to hear about your concerns and truly appreciate the time and commitment you invested in the program.
We want to clarify that our programs are designed to provide structured training, guidance, and support; however, career outcomes such as job placement depend on multiple factors, including individual effort and consistency. While many of our participants achieve successful transitions, timelines can vary.
That said, we take concerns around communication and support seriously. This is not the experience we aim to provide, and we would like the opportunity to review your case in detail and address any gaps.
Regarding your concerns about payments, we take such matters very seriously and would appreciate the chance to investigate this further with you directly.
Kindly reach out to us at [email protected] with your full details so we can escalate this internally and work toward a fair resolution.
We remain committed to supporting our students and resolving concerns in a professional and transparent manner.
Best regards,
ExcelMindCyber Team
KE
kelvin E.
I need my money back all efforts to…
Please if you have been defrauded by excelcybermind reach to me on kelvinuyi12@gmail we are preparing for a class action
I need my money back all efforts to reach tolulope for my refund have proven abortive. No response to email or calls.
I sent my proof of payments yet no response. You only reply here cause of public perception
See the response this people are writing :
Thank you for reaching out regarding your request for a refund.After careful consideration, I regret to inform you that we are unable to process your refund request. There are several reasons for this decision, which I would like to outline for you:
1. Access to Proprietary Information:By joining our program, you have gained access to proprietary information and materials. This access is a significant part of the value we provide and, as such, cannot be returned or undone.
2.Time Elapsed:Aconsiderable amount of time has passed since you joined the program. Our refund policy has a specific time frame within which refund requests can be made, and unfortunately, your request falls outside this period.
We appreciate your understanding of our position on this matter. Our policies are in place to ensure fairness and consistency for all.
Best regards,
ExcelMindCyber Team
My response back to them
I am writing to formally dispute your decision to deny my refund request.
From the very beginning, I made my concerns and frustrations clearly known to your team. These were consistently ignored. The delay you referenced was not due to inaction on my part, but rather a direct result of your failure to respond despite my repeated attempts to reach out through multiple platforms, including emails, calls, and even escalating the matter through a Success Manager.
Additionally, the terms under which I joined your program included a money-back guarantee that was clearly stated without conditions, other than not securing a job within 90 days. At no point was I informed of additional requirements or restrictions.
However, after this period, I was asked to sign a waiver extending the timeline by an additional three months. When I refused to sign this new condition which was not part of the original agreement communication from your team abruptly stopped.
I want to emphasize that I have documented proof of all correspondence, including my multiple attempts to contact your team, the lack of response, and the introduction of new policies after my enrollment. These actions are not consistent with fair business practices.
Given these facts, I request that you reconsider your decision and process my refund accordingly. I expect a timely resolution to this matter.
Response from ExcelmindcyberMar 24, 2026
Hi Kelvin,
We appreciate you taking the time to share your feedback.
We would like to provide some clarification to ensure you have the full context. All program terms, including expectations, participation requirements, and refund conditions, are clearly communicated during enrollment and onboarding.
Based on our records, the student referenced in your review has not been actively attending or participating in the program. As outlined in our policy, eligibility for a refund is contingent upon meeting these participation requirements.
With regard to your mention of an unconditional money-back guarantee, we would like to clarify that this is subject to specific terms and conditions, including active participation and defined timelines, all of which are communicated upfront.
An extension was also offered as an additional support measure to provide more time and guidance. This was intended to support progress and did not alter the original agreement. The decision not to proceed with this option does not change the agreed terms.
We take communication seriously and remain open to reviewing any specific concerns you may have experienced. Our support channels have been consistently available.
While the refund request does not meet the criteria outlined in our policy, we remain committed to supporting the student and helping them move forward.
YO
Yemi O.
The program delivers 100%
The program delivers 100%. Right from the quality of tutoring to the unwavering support of the team. Its highly recommended 👌
Response from ExcelmindcyberMar 20, 2026
Thank you so much for your kind words! We’re truly glad to hear that you had a great experience with the program and found both the tutoring and team support valuable. Your recommendation means a lot to us, and we’re excited to see all you accomplish moving forward!
MO
Muyiwa O.
My experience so far has been…
My experience so far has been excellent, especially as someone transitioning from a non-IT background into cybersecurity. The instructors have been instrumental in making the learning process smooth and accessible. The branding team has been outstanding, and the success manager has been very supportive throughout the journey. Overall, the entire team has been fantastic.
Response from ExcelmindcyberMar 13, 2026
Thank you for sharing your experience. We’re delighted to hear that your transition into cybersecurity has been smooth and that our instructors, branding team, and success manager have been supportive throughout your journey. We’re excited to continue supporting your success.
OA
Oluwaseun A.
Great experience
Great experience so far! Really appreciate the fact that you are not alone, there is someone guiding you through the process.
Response from ExcelmindcyberMar 6, 2026
Thank you for your kind words. We’re glad to hear that you’re having a great experience and feel supported throughout the process. Our goal is to ensure no one walks the journey alone, and we’re excited to keep guiding you every step of the way.
HB
Herbert B.
Excelmindcyber has exceptional tutors…
Excelmindcyber has exceptional tutors that deliver quality training suitable for all levers of experience and acquaintance
Response from ExcelmindcyberFeb 24, 2026
Thank you for your kind words! We’re proud of our exceptional tutors and their commitment to delivering high-quality training that supports learners at every level of experience. We truly appreciate your feedback and are glad you had a great experience with ExcelMindCyber.
JA
Joseph A.
⭐⭐⭐⭐⭐ Outstanding Experience at…
⭐⭐⭐⭐⭐ Outstanding Experience at Excelmindcyber
I am currently undergoing my training at Excelmindcyber, and I can confidently say it has been an excellent experience. The program is well-structured, practical, and comprehensive—especially for anyone pursuing a career in GRC and cybersecurity.
The pricing is very reasonable considering the depth, clarity, and hands-on guidance provided. The training is not just theoretical; it is designed to prepare you for real-world application in the cybersecurity and governance space.
A special thanks to Mr. Tolu Michael (TM), the founder of Excelmindcyber. His leadership, vision, and dedication to building competent professionals in the cybersecurity field are truly commendable. He is passionate about helping students grow and succeed, and that commitment is clearly reflected in the quality of the program.
I am very confident that I am in the right place as I push my career forward in GRC cybersecurity. I highly recommend Excelmindcyber to anyone serious about advancing in this field.
— Engr. Joseph Akpan
Response from ExcelmindcyberFeb 24, 2026
Thank you for your thoughtful review. We’re delighted to hear that the program has been practical, comprehensive, and valuable to your GRC journey.
Your kind words about Tolulope Michael are truly appreciated. We’re excited to see you continue growing and succeeding in cybersecurity.