ExcaliburmovinggroupReviews of excaliburmovinggroup.com

I can’t find one positive thing to say about this company. The people in the office Maria, Steven and Nicole were easily the rudest people I have ever communicated with. There was a complete lack of professionalism. An abbreviated story of my move: I booked my move with Excalibur Moving Group back in January. My move was from Indianapolis to Fort Rucker, Alabama so I could join my husband who is an army pilot. The move was scheduled for May 15th. However on May 14th they tried to call me and say that they were going to have to pick up my items on either the 16th or 17th, which would break the terms of our contract. I called angrily and received confirmation that they would in fact arrive on May 15th. The movers showed up two hours late and informed me that I would be charged $75 per person per hour due to my apartment “being far from the elevator.” I had to hold items while they taped things and pick up all their trash, which is not my job. I was asked when I wanted my items delivered and I said May 18th. He said that sounded doable since it wasn’t that far of a drive. However, after my items were taken that is when everything went terribly. I did not receive my items until June 11th!! Almost a month after the fact. I was never given an answer as to where my items were kept. I had four failed deliveries, which is ridiculous because I work and my husband is an active duty pilot so he can’t just take off work. Due to the failed deliveries I lost time at work!! The movers showed up at 9:30 at night, which I believe is so that people can’t see their items and it’s late so you don’t monitor them as you otherwise would. I 100% believe that Spirit (company who did my move) employs illegal workers. One of the workers did not have identification. Regardless, as soon as they opened up the truck door my kitchen table came flying out and shattered. My brand new chair and couch were ripped, I had missing items, broken items, etc. Oh and I was charged an additional $480 something because my weight went up, but failed to ever receive a weight ticket. So I am sure that was a complete lie, but they said they wouldn’t deliver if I didn’t pay. The customer service was terrible for both Excalibur and Spirit!!! The owner of Spirit, Eli, is a misogynist and extremely rude not to mention completely clueless and worthless when it comes to what is going on with his company. The Director of Operations for Excalibur, Steven Ericsson, alerted me that my move “took years off of his life!” Well imagine how I feel. I easily spent 25 hours on the phone with these people if not more trying to get an answer as to when my items would get delivered. We finally received a reimbursement check that bounced. It bounced for $100. How does a National Moving company bounce a $100 Check?? Now I am in the claims portion of my move and filed my claim over a month ago and have yet to hear anything about compensation. This moving experience was absolutely horrible. They treat military families terrible so I can only imagine how they treat other families. No one ever needs to deal with this and I strongly urge that this company be shut down. They are predatory and have wronged so many.

DO NOT USE this company! They are a moving broker! They will give you the greatest sales pitch EVER and will try to debunk all the bad ratings with what seems like valid explanations, but at the end of the "day", they do not honor their contracts and they hire very shady movers. Under FMCSA Brokers for interstate moves are required to use only movers that are registered with FMCSA. The movers that moved our son, where far from registered with FMCSA, including using "not for hire" trailers and rental trucks. We have reported/filed complaints thus far with FMCSA and the Better Business Bureau. We have also submitted a complaint with our credit card company for reimbursement, which is only a small portion of the cost(s), including ALOT of damage to household goods. Stay away from this company!

This is a moving BROKER not a moving company. Do NOT hire them if you value your belongings, time, or money. Hiring this moving BROKER was one of the ABSOLUTE WORST EXPERIENCES OF OUR ENTIRE LIVES! Complete RIPOFF. Scroll to the bottom and read the 99 1 star reviews HIDDEN by them. Excalibur Moving Group prostituted our move to the lowest bidder, in our unlucky case, the absolute worst company called HQ Movers. Excalibur changed subcontractors multiple times, calling us to say, "If xxxx calls you, tell them they aren't doing your move anymore." The subcontractors that Excalibur Moving Group chose showed up unprepared, with inadequate packing materials, and scratched, chipped, broke, and LOST our belongings, that they kept for FOUR WEEKS. They didn't have enough packing boxes. We had a dozen IKEA toy storage boxes that are perfect for storing toys but not sturdy beyond that. They used our own storage bins AS MOVING BOXES, destroying them in the process. They wrapped them in moving tape, which took hours to unwrap while we were unpacking. They did not wrap our mattresses, and ripped the cover on our expensive Purple mattress, ripped our box springs, and got our son's mattress all dirty. They did not wrap our pictures frames or artwork, scratching and chipping many of our frames. They did NOT wrap two, expensive, large, oversized mirrors (despite lying to us that they would wrap them once they got more packing materials). They did not have any packing materials to wrap our television or lamps (on the inventory list) and we had to move the TV ourselves in our vehicle (with several other items they were unable to properly pack). They chipped our four poster bed frame, wrapped our belongings in our own nice towels, getting them dirty and covered in tape. They showed up with some Budget truck they had rented, with someone else's belongings in it. At the end of the move, they said we had used DOUBLE the cubic feet, trying to increase us from 1600 cubic ft to 3200 cubic ft We had just moved 10 months prior so we knew that was a lie. The lead told us the Budget truck was 2000 cubic ft, that the other person's stuff took up around 400 ft, and we filled it up about twice, so we had 3200 cubic ft. We called Budget and they assured us they did not have a single truck in their fleet that was 2000 cubic feet, but rather 1698 cubic feet. So, the lead lowered the number to 2800 cubic feet, arguing that although Budget says their truck is only 1698 cubic feet, that DEFYING THE LAWS OF VOLUME, that he and his guys can fit more belongings into the space, because they are tetris ninjas. We ended up talking them down to 2500 cubic ft and they charged us an extra 2k, bringing the total to $9,500. When our delivery driver showed up he said we actually took up 2000 cubic feet, and that the move was so shoddy he did not want to be liable for damages. The man hired to pack my kitchen was basically hired behind the local 7-Eleven. He rank of cigarette smoke and swore in front of our children while packing. He spent so much of the day taking breaks to smoke or eat pizza that he actually got fired at midday, but unfortunately not before he made a mess of my kitchen. He luckily wrapped about 75% of my everyday dishes, but the remainder he tossed in boxes without packing materials, including glass canning jars. He did not wrap my expensive Kitchen Aid, breaking the on switch. Heavy pots would be thrown in the same box as my Instant Pot or Kitchen Aid, none of which were wrapped. He tossed my expensive flatware in a large box, without wrapping it or banding it together, so of course it all fell out and mixed in a jumbled mess with cookbooks, scissors, and spices, bending and damaging my cookbooks, breaking my flatware bin, and scratching my wedding flatware. Pots were not wrapped, and in fact the subcontractor that Excalibur chose LOST four of my Calphalon skillets, my Calphalon wok, and 3 oversized and very nice Pottery Barn large serving bowls, in addition to smaller items and other small gadgets. These belongings were several hundred dollars. They lost a garage box with several expensive tools. Our belongings were stored in a storage unit with the subcontractor, which unfortunately increased their allowed transport time from 3 days to THIRTY days. They ended up keeping our belongings for four weeks, about 2.5 weeks longer than expected. A MOUSE got into our boxes and chewed up our children's cups. They lied to us dozens of times, telling us our truck was LOADED when it WASN'T. They flew a driver out to transport our truck and he forgot his drivers license and was incapable of renting a truck. We contacted Excalibur and they were polite but said it was out of their hands because it was "within the window". My wedding dress was stuffed in the bottom of a box covered in children's toys. The only thing the subcontractor did okay was wrapping most furniture. They still ran out of materials for that and did not finish.

Super nice at first, one they booked my move with a 3rd party they were non-existent and not helpful. They told me one price, the 3rd party mover they booked changed me double and made up prices as they went. Than my things got stolen from my movers, I left a review on Yelp. Someone reached out to me had me sign a contract where I agreed to change my review in exchange for a deposit refund. It took a month for them to send the check and then the check they sent bounced. Now I can not get ahold of anyone again. I am writing a review to the BBB and warning anyone and everyone, please do not use this company.

We had a tight moving window.They failed to get a moving company to arrive on time. We received conflicting information from different phone representatives. Trying to get a refund has already taken over two weeks. Don't waste your money.

Im gonna start my review from Day 1: we still waiting for the movers that supposed to be in our home from 8:00 am to 1:00 pm, and it's 6 pm and they didn't show up yet. Day 2: trust the yelp reviews because they are not lies my husband didn't do it, and I tell him about the reputation of scammers of this company. We are still waiting at least for a call from the "movers" that supposed to arrived yesterday. We already have to take a flight how cool is that. Day 3: they arrived with a rush, the price increase for a 500 more than the estimate. And the estimate that they send you through email magically disappeared, so you can have your own conclusions. Day 4: they suppose to be on their way to Texas. Day5: nothing yet no news from them still early, so we will wait... Day 6,7,8,9,10,11,12,13,14,15,17,18,19,20,21 Today 21 day: I will like to know where my staff are because no signs of them, and they didn't know. So at this point many things going to happen, start form calling the police, and hire a lawyer a good one to dealt with these scammer and fake company. I'm pretty sure all the reviews are paying or the same employees just post them. I will keep updating the review until this nightmare ends. If ends some day.

There is no 0 stars or negative so I will start by that but trust me, they do not deserve that either !!!!! I will just give the facts! you make up your mind. I do not work for the competition and it is true that I called and yelled and screamed like a crazy person to no avail. The contract was for a move to happen either on June 2nd or June 3rd 2018. The dispatch call came on Friday June 1st as promised. The dispatcher indicated that they scheduled us in to pick up from Maryland on Saturday between the hours of 4-8 pm and move us to NJ . But , she said, if they don't make it on time then they would show up on Sunday June 3rd. I could not live with that because I had to make plans for others involved in the move. So we agreed to make it for Sunday June 3rd, definitely. Scheduled to have pick up o June 3, 2018 anytime from 12-4 pm with 1 hour call ahead of arrival. No show, no call. I tried calling several times, no answer. Left message with customer service and two messages with the salesperson. In the meantime it is a big mess because new tenants arrived, we are not out and we know nothing. Monday morning June 4th, I need to get ready to go to work and my husband leaves at 4 am to make it to new job in NJ. You would think that someone would call to see what happened!!!! No sign of life until 11am when I started making calls and them blaming me and threatening that if I don't settle down I will lose my deposit and they could move me that afternoon or lose my deposit!!!!!! I can not be there to open the door for them, I have a job. They did'n not full fill contract and they want to tell me that it is my fault that I cannot accommodate their schedule 24 hours later? Competitors tried to warn me but I honestly thought it was because they wanted my business!!!! There was no negative number in ratings. I will not express any other opinions, just stating the facts. All a customer has to do is read and make up their minds themselves. By the way, the company has not reached out to me just yet as of June 4, 2018 as of the writing of this review after 1pm!!!

WARNING! DO NOT USE EXCALIBUR MOVING GROUP LLC UNDER ANY CIRCUMSTANCE! First, realize THEY ARE A BROKER AND DO NOT DO THE MOVING. THEY ARE A LEAD GENERATING COMPANY; THEY TAKE THEIR PROFIT AND HIRE SOMEONE ELSE. The company they hired, GTS Movers/NW Relocation Services based in Portland, Oregon, stole items and goods upon packing, Misinformation, and misleading information. They stole a camera that I was not aware of. It literally seemed these guys have hired straight off the street for cash. Damage to origin home, was not informed of rights, was 'hustled' into accepting an insurance that covers .60 cents per pound, which was NOT explained to me, was told that it covers up to $10,000 in damages. Not clear who was picking up and dropping off, would not give names of moving companies involved. They took my deposit, then had ANOTHER moving company come and pick up goods, that they were not responsible for, according to the Excalibur representative, when we first started encountering problems. There was NO communication to us about another moving company, or how to deal with them if there was an issue. Our stuff arrived in the back of a semi, literally in a big pile, with ZERO organization. Seriously, when we saw this, we were horrified and dumbfounded. Any child that has played Minecraft could do 110% better. Bikes on top of tables, on top of pictures. Over 1/3 of our items had damage, with about ¼ major damage. The insurance that they give you, that sounds like a lot ($10,000) seemed reasonable to me, even if EVERYTHING got damaged, but what are the chances of that? I’LL TELL YOU THE CHANCES… They pay .60 cents, per pound of damage or missing items. So my $1,500 Canon camera that they stole? it weights about 4 pounds, and I get $2.40 cents for that item being missing. THIS IS ROBBERY AND DECEPTIVE BUSINESS PRACTICES AT IT’S FINEST. Upon delivery, we noticed right off the bat some items/boxes were missing. We call the driver 4 times with no return of phone call. We call all parties involved, GTS Shipping/NorthWest Relocation Services from Portland, and well as Excalibur Moving Group LLC, with a patronizing, yes we will look for it, with NO FOLLOW UP to call us back EVER. This was ESPECIALLY BAD FROM EXCALIBUR, with total disregard for us after we have paid. There is damage to our new apartments floors, they UP CHARGED us because a 53’ foot semi could not get to the door, they charged us for packing materials twice, and when I caught this, they said since I’ve already paid, they cannot do anything about it. We paid extra for them to pack our art, as professionals you would think they would know how. THEY HIRE UNEXPERIENCED movers and pay them on the spot, so of course, they packed our art wrong, and 2 pieces are beyond repair and damaged, and insurance, you guessed it, .60 per pound of damage. So we get around $5.00 for the un-reparable art. ALSO as a side note, not that this is a big deal in the scheme of things, but this should have been maybe a red flag now thinking back in this, the trucks that came to pick up our belongings, where old, from another moving company, with spray paint attempting to cover the old logos, truck was heavily damaged, but really didn’t think much of it, then again, when it was delivered, it was in a 53’ semi that was an old Belkin mover trailer, again in poor condition, and spray paint attempting to modify the Belkin logo. Again no a big deal, but should have been a red flag. MY ADVICE TO YOU. FIRST DO NOT USE THIS AWFUL COMPANY. SECOND, I was to do all this again, I would DEMAND an in-person estimate, where a representative from the company comes to look at our stuff, I WOULD DEMAND to see the truck being weighed, as they charge around .50 cents a pound, and they failed to produce a weigh slip for us. They also HIDE so much paperwork from you, with small print that will screw you in the end. They flood you with a stack of it, and rush rush rush you to complete and there are items like the fact that if you cant get a 53’ foot semi truck into your place, they will charge you extra, so make sure that is something you know in advance. There was SO MUCH hidden things that were not explained to us at all, by EXCALIBUR MOVING GROUP LLC or GTS Shipping. At this point, we are getting our attorney involved. Check reviews online, BBB, Yelp, Google Etc. all have HORROR STORIES of this company. DO NOT USE THESE PEOPLE, PROTECT YOURSELF and YOU FAMILY from BAD MOVERS LIKE THIS. Also, help protect others by giving these people bad reviews. Its companies like this that give the whole industry a black eye and the resulting horror stories. There are SO MANY BAD STORIES about this company; I’m shocked we didn’t have the foresight to look into them. PREDATORY Moving companies like this should be PUT OUT OF EXISTENCE. If you check how long they have been in business, its less than 1 year. Which tells me, they make new businesses each time one gets bogged down with too many complaints and bad reviews. Make sure to check trusted places like NCCDB - National Consumer Complaint Database and other trusted sources. Even if I save ONE person from using this company, all these reviews will be worth it.