Murugappan R.
Detriorated Support Ever Seen
Although the support staff are quick respond on first contact, their completeness, due diligence and expertise in resolving an issue and executing a project is questionable. Their responses are mostly cryptic as they assume that every user on the other end is a super techie to understand the technical details. Additionally, to make matters worse, though typo is understandable, their understanding and communication in English is poor. Many times, client encounter a support staff who appears to dump an answer without proper investigation. Trying to meet SLA criteria? Another aspect is that, when it comes to a project like OS upgrades, the people put on the project seems to have no clue on providing impact assessment plans to the clients, even when the client tries to help . Is it arrogance, ignorance, irresponsibility? Take a pick, any or all of them may fit. As of 4th November 2025: ------------------------------- I would recommend any corporate which wants a hosting provider to look somewhere else. Exabytes should be the last place they should go to. This update is a result of bad experiences we have been having with the support staff. Every actions they take will nearly always end up as a "dud" or messes something else. The support is quick in dumping some answers which really means nothing to the end-user. The worse is that each support is an island by himself : (1) they do not make references to experts in case they get stuck. (2) Every thing is done on trail-and-hope-it-works method (3) Extremely good at giving references to external documents which we already know. (4) Attitude is dump something on the user and hope the user goes away.