Exabytes.comReviews of exabytes.com

When I was struggling with some things on my website, Exabytes support was a huge help in getting my problems resolved and directing me to the right place to find some things I couldn't find. 100% recommend them!

I faced an issue to setup a critical step in my online presence, and I approached them. They organised a support team to intervene remotely using Anydesk and managed to resolve my issue step-by-step with patience and understanding. Highly appreciate this from them, and will recommend their services! If we want to get help, we need to also be clear on how we articulate, which also helps them to understand and offer prompt guidance as necessary.

Although the support staff are quick respond on first contact, their completeness, due diligence and expertise in resolving an issue and executing a project is questionable. Their responses are mostly cryptic as they assume that every user on the other end is a super techie to understand the technical details. Additionally, to make matters worse, though typo is understandable, their understanding and communication in English is poor. Many times, client encounter a support staff who appears to dump an answer without proper investigation. Trying to meet SLA criteria? Another aspect is that, when it comes to a project like OS upgrades, the people put on the project seems to have no clue on providing impact assessment plans to the clients, even when the client tries to help . Is it arrogance, ignorance, irresponsibility? Take a pick, any or all of them may fit. As of 4th November 2025: ------------------------------- I would recommend any corporate which wants a hosting provider to look somewhere else. Exabytes should be the last place they should go to. This update is a result of bad experiences we have been having with the support staff. Every actions they take will nearly always end up as a "dud" or messes something else. The support is quick in dumping some answers which really means nothing to the end-user. The worse is that each support is an island by himself : (1) they do not make references to experts in case they get stuck. (2) Every thing is done on trail-and-hope-it-works method (3) Extremely good at giving references to external documents which we already know. (4) Attitude is dump something on the user and hope the user goes away.

They attend the issue within minutes and solve the technical problems. Good service

mister rama, has help me to solve my problem with dns domain registration, thank you very much

It seems their web hosting is cheap but when you have a problem, there is an expensive fee charged even for a small task like a server rollback. And their support is very lousy, with slow response like hours to days to respond and no clear explanation.

support is so slow

it's 2023 and they have a very slow server like just to remind me how I access a website in 2007, I got very frustrated so many times just want to cancel my domain and now I noticed I have to pay redemption fee $15 from my $1 invoice. never ever trust this company