JC
BUYER BEWARE - RETURNS ARE CHALLENGING
UPDATE 5/29/26 - After a lot of frustration they made the decision to do the right thing and offered a refund. Not sure why this didn't happen earlier and in the end they fixed it! I ordered 2 bands from them. They are definitely cheap bands. They shipped the wrong size on one of them so I returned it. They received the package on 5/5/2026. It is now 21 days and they have done nothing but make excuses, all kinds of B.S. from Gerard. We only do credits on Tuesdays and Thursdays, we are processing it, we lost it and had to reach out to the post office to find out where they left the package, we are looking into it. UPDATE - FRUSTRATED - THEY MADE UP A BUNCH OF EXCUSES AND THEN ASKED ME TO REMOVE THE BAD REVIEW. I AM NOW BEING TOLD THE ITEM WAS RETURNED USED., EVEN THOUGH IT WAS NEVER TAKEN OUT OF THE PACKAGE BECAUSE IT WAS THE WRONG SIZE. HERE'S THERE EMAIL From: sales Sent: Wednesday, May 27, 2026 9:28 AM To: Joseph Subject: A shipment from order 57613 has been delivered Can you remove the low rating you left us online as we strive for customer satisfaction. I REPLIED: On Wednesday, May 27, 2026 at 11:42 AM, Joseph wrote: Why would I do that? I just reported my experience, which was incredibly poor! Just because you strive for something doesn’t mean you accomplish it. • You sent the wrong product • You lost the package I returned (for 3 weeks) • You didn’t escalate the incident • You sent me emails that were misinformation • I had to reach out multiple times… ALL FOR $25 I don’t think so… UPDATE 5/27/2026: The package was never opened because you shipped an 18MM band instead of the 19mm. You lost the package for 3 weeks stating you had to contact the post office to see where they delivered it. FYI: When you ask someone to remove a bad review even though it is factual, you are trying to reshape the truth.
Response from EwatchpartsMay 28, 2026
We have been in business for over 25+ years and have over 250,000+ satisfied online customers. We show the 1 item you mailed back to us was in used condition and not in brand new condition as originally sold to you! We are not able to process any refunds if the item mailed back to us is not in the same condition as sold. Also we show the item shipped was correct per the listing and per selection by the customer at checkout. This was a variation listing that has a selection to pick at checkout. ALL items come with a full return policy but items must be returned in same original brand new condition.