EwatchpartsReviews of ewatchparts.com

Purchased 3 x 18238 Gold links, part of the package as advertised was to include 2x Spring Bars I requested the 2x missing Spring Bars as they were not included when package arrived Was notified by Gerard that the advertising was incorrect and the Spring Bars not included I paid Retail price for Links inclusive of Spring Bars and now have to Buy 2 Spring Bars( False Advertising) at my cost Please note as of 10 January 2026 items STILL ADVERTISED with 2x Spring Bars included if you purchase Gold Links Note False advertising

I purchased a bezel from them through ebay, they posted the price for 3 but they sent me only one and didn’t admit it. Only asked for a package image that I didn’t receive. I know I paid for 3 and got only one so I left a review in ebay but they had that removed too, so they’re working like a scammer. Be aware of this seller! That’s how they get good reviews, by having the bad ones removed.

They promised to ship me a replacement after an issue occurred with my strap. 2 weeks later still no strap, they just kept asking questions in the support chat to prolong waiting until they finally tell me they never sent it and will not send it. They do not stand by their products.

Order part on the back of band for Omega Seamaster. Doesn't fit and subpar quality. I would not recommend this company. Besides that, they don't even have a phone number. If you want cheap parts from China go here.

If I could give a lower score, I would! We bought a replacement leather watch band for a Cartier and it lasted only 8 months! When I contacted the company they gave me a run around for weeks and weeks and now don't even respond to emails. They are the worst and don't stand behind their products. Run the other way!!!!

The parts are garbage, the communication is so terrible, they blame the customer for damaging items, they won’t refund you just victim blame. STAY AWAY FROM THIS FRAUDULENT COMPANPY

Order Number: 07-11622-32069 Time placed May 27, 2024 at 5:01 AM Total US $165.25 (2 items) The most fraudulent company I have ever had the misfortune to deal with. Charges well for their goods which are then in no way better than goods you can buy on Ali Express for a tenth of the price. Really unpleasant customer support that tricks you into buying more expensive items that should fit better. I bought expensive links for my Rolex, they fit badly, damaged other links on the watch as they were too tight. I bought two links, one was matte brushed and one was glossy. Left a bad review on eBay and then got the message from the seller to change my review to get a refund. No refund came of course. My advice is to NEVER do any business with this company. It is enough to see the ratings they have here on Trustpilot and it speaks for itself. Ansqer to your answer.. You wanted me to return to the US from Europe. For two smal links you bought from AliExpress for a dime. That would have taken me more time in the end! Time i did not have. Your company is a scam and your pruducts are plain garbage. Thats why you have the rating you have on Trustpilot!

I placed an order for a replacement date disc. When it was received it had a defect on the disc under the number 5. I requested a return and picked one up locally. Because it's defective the policy was to provide a return label which was a request ewatchparts evaded and never answered and beat around the bush. Finally it was escalated and a case was decided in my favor and a refund was issued. I left feedback for this seller about my poor experience but instead of taking the feedback they harass me through messages and leave false replies on my feedback. They claim that I wanted free parts and a bad faith buyer. I have only from the beginning wanted to return the defective part for my refund but they won't refuse. Now they are gaslighting and backtracking. I received the refund already but they can get the part back. I don't want or had an intention of trying to get it for free. They just need to cover the shipping to get the faulty part back. Update reply to the seller: This seller now claims that the item was damaged upon install. I actually have the unboxing video that shows it was damaged when opening right out the envelope. Again buyer beware as you can see no responsibility is taken by them and quickly to blame the customer. It's unfortunate that two employees can miss a clear defect and the seller blaming and making up stories to justify thier poor customer service. In addition they do not address why they didn't respond, provide a label and from thier reply and tone you can see the type of customer service they have. It's not even about the money since I was refunded. It's the fact that the customer service is so poor, they are rude and take no ownership of thier issues. *Also the feedback is still there with the image for anyone who would like to see other negative experiences. EWATCHPARTS team, please just take accountability. It's simple, a defective item came like that right out the envelope. I simply asked to return it and asked for a label to get it back to you. You evaded the question and never answered. Your replies are rude and condescending and you take this personally which is a shame. Just take ownership, apologize and call it a day.