BCM F.
Evoto Deleted My Credits Without Warning!
Last year, I purchased 500 credits from Evoto and later realized they expire after one year. I attempted to request a refund via PayPal, which was declined – understandable. After the credits expired, I contacted support and, as a goodwill gesture, was granted an additional six months to use them. However, just a few weeks later, all of my remaining credits were unexpectedly removed. When I reached out again, I was assured the credits would be restored – but that still hasn't happened. Unfortunately, this situation has left me unable to deliver edited images to my clients, and I’m very disappointed by the lack of follow-up and resolution. I hope this issue can be resolved soon, as I had expected a more reliable service from a professional software provider. I just want my 354 credits back, which i paid for!
Response from EvotoAug 6, 2025
Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experience, particularly concerning the account credits, fell short of your expectations. We understand your frustration, and please know we take your concerns very seriously. We're pleased to confirm that we have already addressed the specific credit issue mentioned and have sent you an message to your account with all the details confirming the resolution. We are committed to ensuring you have a positive experience with us. We would appreciate it if you could check your inbox (including your spam folder) for our recent message. If there's anything else we can do to improve your experience or discuss your overall feedback further, please do not hesitate to reach out to our support team directly at [email protected]. We value your business and are dedicated to making things right.