SoFlaGirl
$1000 wasted
I was referred by a friend who had a positive experience. Upon asking more, I learned she also experienced what she considered unacceptable level of knowledge and engagement from her first care coordinator, so she asked for a new one and then had a better experience. But the reality is, if you read the reviews, most are not positive messages about engagement or care, rather they are people who are so relieved to finally be able to get the HRT they need. That is completely understandable, but in fairness is not a review of the business. Like other negative reviews, I experienced in a dramatic fashion how little this premium priced service provider really cares about their patients or their experience. I began HRT and within a matter of a couple of weeks was diagnosed with hormone positive breast cancer. This called for an immediate end to hormone therapy. The last thing I was thinking of going through all of that was to reach out to Evolve to let them know. When my patient care coordinator reached out to remind me to reorder, I let her know about my cancer diagnosis. I’m not looking for sympathy nor pity, but an ounce of kindness would have been appropriate. Rather, the patient care coordinator (not a doctor, not even a nurse) suggested I should still be able to take testosterone. I was gobsmacked. I chose not to engage at that time, as all my energy needed to be directed towards my surgeries and treatment, but it stuck in my mind that someone without any credentials for recommending medication was trying to do just that. This is not ok. Having recently completed my treatment, I logged back into the site today to make sure they would not charge me any kind of annual member fee or anything like that. I sent feedback, expressing my total disappointment in Evolve Telemedicine and detailing why I was disappointed, including the callous handling of my diagnosis as well as the grave concerns about a care coordinator recommending medical treatment rather than referring to the doctor to address. The new patient care coordinator ignored all the concerns I raised, and merely responded with a note to say they don’t auto charge. I wrote to complain in part about their campus handling of a patient sharing a cancer diagnosis and their response was to once again ignore it. That ought to tell you something and I guess that’s good to know where they stand. They literally do not care about your health. They are a “medical provider” that doesn’t care about your health. Pros: 1) you can get HRT. Cons: 1) premium price; terrible service 2) it is a mill. They are only there to write scrips and charge cards. Period. 3) anyone can get HRT, whether it is medically appropriate and safe for you or not, they’ll hand over a script.