mara B.
Subscription problem
Hello EveryDoggy Support Team, I am writing to express my disappointment and frustration regarding the recent charge to my account. I signed up for the free trial, but I was not notified by email that my free trial was about to expire or that my subscription would automatically renew and charge me. I find this very unfair, especially since I was not actively using the app anymore and had no intention of continuing with a paid subscription. I understand that I should have cancelled before the renewal date, but I genuinely believe that customers should receive a notification before being charged, so they have the opportunity to make an informed decision. I am very disappointed with this experience, and I kindly ask you to consider my situation and issue a full refund as a gesture of goodwill. I have already cancelled my subscription and do not wish to continue using the service. I hope you will take my concerns seriously and resolve this matter fairly. Thank you for your understanding. I look forward to your response. Kind regards