evacuumstoreReviews of evacuumstore.com

Awful experience! Zero stars! This company should rot in hell! They knowingly bait and switch! The customer service rep, or both customer service reps, lied like a rug! (I don't know if I spoke to the same CSR or a different CSR when I called to complain about their bait and switch tactic). Their website, evacuumstore.com, shows a photo of Eureka Premium RR Vacuum Bags, 61115B, as part of a kit, (Eureka 4870 Smart Vacuum 1 Year Supply Kit) ( SKU: LUX-4870-SUPPLYKIT) consisting of six packages of Eureka premium vacuum bags, each package containing three Eureka Premium RR Vacuum Bags, 61115B. I made it crystal clear at the time I placed my order that I was expecting to receive the Eureka Premium Bags when I spoke to the CSR; I asked if packages of these Eureka Premium Bags are available separately or if they are only available as part of a kit consisting of six packages, each package containing 3 vacuum bags, and the CSR replied that I had to buy this kit in order to receive the Eureka Premium Bags pictured on their website; Would be nice! Instead, what I actually received was garbage generic product! When I called to complain, without missing a beat, the CSR said the Eureka Premium RR Vacuum Bags are no longer available - but evacuumstore.com still shows the photograph of the Eureka Premium RR Vacuum Bags on their website as part of this kit! This is bait and switch criminal behavior! Adding insult to injury, they said that I have to pay the postage to return the crap they sent me that I never ordered! They never informed me that they were sending me substitute crap - while still charging me for the Eureka Premium Vacuum Bags! They know darn well that if they told me they were substituting what I ordered with generic crap that I would not have ordered it. If the CEO of this company does not immediately change his ways, and offer fair compensation to customers who were victimized by their criminal bait and switch business practices then these lying criminals should be put out of business - ASAP! The only bright spot that I experienced was talking with Erin - she authorized me to keep the package of three Micro Lined Motor Filters, No. 413901, to partially offset the cost of my being required to pay the postage for the Return Authorization, so Erin gets a well deserved star!

This company lies, just like the company's they do business with.Like SEBO VACUUM CLEANER USA.THEY PRICE MATCH, THAT'S LAUGHABLE 🤣😂😅🤣😂. I called this company up, and ask for a price on a vacuum CLEANER. And they would not budge one penny or price MATCH ANYTHING. They are full of crap. NOTHING BUT A BUNCH OF LIER'S like 99.99% of these vacuum cleaner manufacturers and dealerships all ARE.ALL THEY DO IS LIE 24/7 365 days a year

Ordered an important part for a vacuum that i needed for my business. I received email that item was shipped 9/27 by USPS priority. After 3 days and not receiving order i checked the tracking and it stated that a label has been created but not shipped. I called the customer service on 10/4 too inquire why the order STILL was in preshipment. I talked to a confused and unorganized operator who promised me shed get back to me during the day to rectify the situation. After no call for 8 hrs i called again and the explanation i got was that the item was shipped the 27th - i explained to the agent that USPS tracking still had the item in preshipment... she then told me she had no idea what was going on and would have to investigate it again- i then canceled the order and bought item on amazon and it will be here in 2 days. I tried to give another vendor a chance to get my business instead of amazon, but this company fell way short- do not use, bad company and very unorganized.

I ordered a pair of belts for my Eureka vacuum. The first one broke before I turned the machine on after installing it. I've installed the second one and I hope it will last. I tried to use their site to ask for a refund of half $19.00. The site was impossible. It told me I'd used a wrong sign(>) in my request and would not budge.

I bought this cleaner on the internet for $49.95 and by the time I received the cleaner, I was charged a total of $101 Canadian. This taught me a lesson to never order from America again. Regards, Hans Leonhardt

This company sent me falsely advertised parts. The picture of the bag on their website, when purchasing, shows actual, made in USA, GENUINE HOOVER VACUUM CLEANER BAGS. The generic crap they sent me shows "GENUINE PARTS". Who knows what that is supposed to mean. They are MADE IN CHINA! If you want genuine brand name parts, don't buy from this company.

Misrepresented brand in add. Ordered "Eureka Central Vacuum Standard Electric Package CV190BI," was sent a cheap Chinese no-name knock off. Ordered direct connect hose and was sent corded pigtail hose instead.

I called your 800 number before I ordered and was told I could not order the part from her that I had to do it online. I told her my model# and the part I needed and she assured me it would fit. It does not fit so I just returned it.