evacuumstoreReviews of evacuumstore.com

More than one year later. I want to thank BBB for trying to get my refund back from eVacuum. They did make an attempt to refund my credit card but the bank had already issued a new card due to the fact that this was looking like fraud. I sent a certified letter to eVacuum requesting that they mail a check for $399 which is the amount of my refund. They did not acknowledge the certified letter, nor did they sign for it. After six months I have yet to receive my $399 refund. It is shameful that this business is even open. I returned they item and paid for the shipping myself which brings the total to $450. But I would be happy to receive my money. I am at a loss and being punished for buying from this business.

They charge your card before shipping the item. I ordered a vacuum cleaner and never got a tracking number. However my credit card was charged in full (not just a pending charge). Called 3 times and was given the run around. Rude customer service

I ordered a specific part for a specific vacuum. I was sent the wrong part. Their explanation was that the part that I ordered was out of stock. It did not seem to matter to them that the part that they sent was not made to fit my vacuum. I am now tasked with having to return the part in order to get my $99.00 back. This could all have been avoided if the website had indicated the out-of-stock situation or if someone on their end would have contacted me, prior to shipping a random part, to let me know that the order could not be fulfilled. I mean SERIOUSLY??!!??

Not professional. When I called with an issue with my new Riccardo vacuum man who answered the phone very unprofessional and hurried. My concern was not answered. The main reason for the score is that I have called customer service Four times asking for a refund on vacuum bags sent which were the wrong ones. The second ones they sent also wrong. I ordered the correct ones from Amazon and got them the next day. Have not received my refund. Do not buy from this company. Shop locally if you can.

We ordered a Nutone Central vac to replace our 30 yr old unit. Since the model numbers have changed and the units are different, I wasn't sure we had the right one. I called the phone number on the website and a very rude gentleman answered. When I told him my concerns and asked questions, he acted like I was an idiot. Very rude. I wish I had never dealt with his company

They don't indicate items that are out of stock when orders are placed. Placed an order for a part. They charged me for the part at the time of order. Received no information about the status of the order. Contacted customer service about timing of shipment, only to receive a canned email response saying the item was on backorder. Did not provide any information about an estimated shipping date. After three weeks, I was finally able to get them to answer the phone and cancelled the order.

Ordering the filters for a Riccar was simple and funds were taken the next day... then nothing... 18 days later i wrote an inquiry and was emailed that a case ticket had been made and i would be contacted soon.. several days later another email that it had been shipped, however it was just a label created.. it has been over three weeks now and will be a month if i get the filters 'on time'.. i understand things can get messed up; however the sign of a good company is that communication made and kept up to date.. i won't be ordering from this store a second time...

They never shipped the product. It took 3 weeks to get a refund to my account. Their phone number on the website does not work: 866-972-VACS. Their customer service via live chat are so robotic and unfriendly. Will never use this business.