evacuumstoreReviews of evacuumstore.com

Ordered a power cord and paid with PayPal. Later was notified the item was no longer available (so why is it on their website and why did they charge me for it???) and I would be refunded. No refund and contacted customer support and no response. Called and told my refund request would be forwarded to appropriate person/department - still no refund. Filed a claim with PayPal and they immediately refunded the charge - thanks PayPal, but no thanks to eVacuumStore!

Ordered a Bissel rug shampoer roller assembly. No shipping info and they charged (not pending) my credit card. Called support. Told me I would get an email with shipping info . Three days later - no email. Called again. My part should ship sometime next week. So, they charged my credit card for an item on backorder. Bad business policy. Stay away from this company.

I purchased and immediately paid for an easily replaceable power switch on 5/1/2025 and received no product, no tracking number, and no communications from the company. On 5/19/2025 I finally received email that said they were "sorry" and the product was out of stock. (was it not out of stock when they offered it for sale?). They also replied that "good news" was that parts were soon to be resocked but they offered no shipping date and no clue when to expect what I paid for. People, a company as inept as this one needs to go out of business!

Placed in order for an item and paid for it. 3 days later, I still have no tracking number, no shipping information, no nothing. Send an email for an update and was informed that the item is out of stock. But as soon as it's in stock, they'll ship it to me with no e t a. I sent another email requesting a refund and have gotten no response in two days. Stay away from this company

how is it you get the parts to us but nothing from Customer Service. the part was 40 miles from my home in AZ 3 days prior to delivery date. somehow the shipper on the day before it was to arrive at my home shipped it to ybor city Florida at which time I inquired if that was correct No response from E vacuum but have talked with USPS. they could not tell me why they shipped it to Florida. I ordered on Feb 23, due to arrive on 3/5/2025. arrival date was 3/9 at which time I had shipper return the pkg. on 3/9/2025

Garbage company!!! No shipment or notice over a week later! I called and was hung up on, by VIN, total jerk. AVOID AT ALL COSTS!!!

Do yourself a favor and stay away from these clowns. Their website claims that they are located in Norwood Mass, which is about 85 miles from our home on Cape Cod. Took about nine days for a very simple order to arrive. Had I known how long it would take for the order to arrive, I would have simply driven up there and gotten it. I will never deal with these turkeys again!! Nor should you!

I called to buy a nutone power head and hose. She told me which one I needed. It came the the hose was wrong. I called again and she told me the shipped the wrong hose but she would send a part so I could fix it with detailed instructions. The part finally came and no instructions.i called again and the guy said he would take care of it. Nothing. Called three more times and couldn't get through. I didn't think I should have to fix their problem in the first place but that is the new world we live. Terrible customer service. Called PayPal to see if they could do something .still waiting. I want the right hose or a refund plus shipping label to send the wrong one back. Buyer beware of their customer service. And so you know I'm in business for myself and would never do this to a customer