evacuumstoreReviews of evacuumstore.com

Ordered a charger for a Eureka battery vacuum on July 19. No reply within a week. Response to my email inquiry advised it was back ordered till Aug 1. Heard nothing more. Response to my email inquiry advised it was back ordered till Sept 13. I emailed on Sept 13, and was told it should be available today. In response to my email inquiry on Sept 21, they said back ordered till Dec 13. I told them to cancel order. Their first email reply said order was canceled but a few hours later they sent a second email stating, "...as I instructed my warehouse to cancel, they received this (part) in and shipping today." My email the following day went unanswered to confirm it was shipped. (I found the part locally but didn't purchase as they said the part was shipped). No response to my email by Sept 28 so I called them. The person confirmed it was shipped the prior week. Then, on Sept 30, I received a refund from Paypay. I sent an email asking why I was refunded when the product had been shipped as confirmed by their email and their customer service representative. No response to email (again). Called on October 4 and representative confirmed the order was canceled. I explained the above asking how a shipped item (confirmed by email and on the phone) could be canceled. She said, "must have been a miscommunication." She also said the part had been back ordered with no estimated date of arrival. (what happened to Dec 13 from a few days ago?) When I asked for a manager, I was told there was no manager available. Their contradicting statements are crossing each other. It was THEIR email, THEIR customer rep who told me it had been shipped. How is that miscommunication? Plus, why did they accept my order without informing me they didn't even have the part? And never update me when the back order was being extended by Eureka? And only provide information when I call them, not calling or emailing me? This is deceptive business practice in my opinion. And now I cannot find the part again. Refunding my money like they did me a favor? wow, how generous!! Buyer beware with this company. "

Prior to placing my order for a very expensive Miele attachment I called the store and spoke with one of their sales staff that recommended an attachment that did not worked for the application I needed (to vacuum short pile carpet). I received the product and had to return it since it didn't work and the bottom line is that I had to pay for shipping to me and back to them for a product that didn't work. DO NOT PURCHASE THE MIELE STB205-3 TURBO COMFORT TURBO BRUSH to vacuum because it does not work.

I ordered a replacement hose for my vacuum from this company. They sent a different hose that fit my vacuum but when I called to tell them it was the wrong one I talked to an argumentative customer service agent. He said that was the only one available so they replaced my order with a different item. I asked him why didn't they give me the option of canceling my order instead of giving something I didn't order. He acted like I should be happy with what I received. TERRIBLE CUSTOMER SERVICE - HE DIDN'T EVEN OFFER TO HAVE THE ITEM RETURNED! I ended up hanging up on him because he kept arguing with me.