ev-lectron.comReviews of ev-lectron.com

Buyer beware! Lectron’s products are of questionable quality, based on my experience. And their customer support is tone-deaf. I purchased the Lectron 40ft/12m J1772 Extension Cable compatible with All J1772 EV Chargers. Didn’t use the cable for the 1st few months as we had access to free L2 charging. After 6 months of use, once we started to use the extension cable — charged our 2023 Chevy Bolt EUV every 3-4 weeks, mileage currently at 17.5K miles — the cable started fraying on the end that includes the J1772 extension adapter end in early Jan 2024 (pls contact me for photos a I’m unable to paste on this comments site). I used duct tape to cover over the fraying and secure the cable to the adapter, and we continued to use the extension cable — being very careful to not bend the cable at the point where it connects to the adapter. Yet the cable continued to fray to the point where the individual colored inner wires are now exposed (pls contact me for photos). We are now concerned about the safety of continued use! I contacted Lectron customer support and they denied my request for a new extension cable or any sort of partial refund, even though the issue is clearly one of manufacturing quality!

Edited: After much battling, Lectron EV did decide to refund the adapter, so I have bumped the rating from 1 to 2 stars. It should never be this hard. I received a new product from Lectron for Christmas -- a new Kia EV to Tesla Supercharger adapter that would give me freedom to drive further. I was so excited to have this. So, day after Christmas, I went to a charging station to charge, connected the adapter and the Telsa app, only to discover this charger didn't work. This was a month after sending my sister the link to buy me the gift, which was right went the new charger was released. I sent an email to Lectron with the link, only to be told that the Tesla network would not be available until Jan. 15 and that the adapter I have would not work for it's marketed purpose. I would have to purchase the NEW new adapter -- another nearly $200 -- for it to work. Back and forth with Lectron. Send a picture -- here is a picture and again, the direct link. Send the receipt -- it was a Christmas gift, she doesn't have it. Can't I exchange like other companies and pay the difference -- we don't exchange. Can't I give you her name and contact info in place of a receipt -- yes and I send it. We won't do anything unless you send us the receipt and buy the $200 NEW new one. Generally good product and absolute worst company and "customer service" ever. Spend the 45 minutes charging your EV on long trips. Do not spend a dime with this awful, awful company.

After I was quoted “per our policy ….” I had to suggest a solution to replace the faulty item.