Danielle Y.
Much improved, give them a try
My initial order was never received. Communication was not great initially but they eventually reached out and shipped my order once they realized it never showed up. Did not charge me shipping for the makeup order and communication has been great since. I think they have gotten organized and all is going well. Will try them again for my next order!
Response from Euno LabsJun 2, 2026
Hi Danielle, Thank you for bringing this to our attention. We're very sorry to hear about your experience. We have reviewed your order and our records indicate that the package was marked as delivered. However, we understand that delivery issues can sometimes occur, and we want to make sure you receive your order and are fully taken care of. We've reached out to you directly to gather more information and confirm whether the package was received. If it was not delivered to you, we are more than happy to send a replacement immediately. Customer satisfaction is extremely important to us, and we are committed to resolving this as quickly as possible. We look forward to hearing from you and working toward a resolution.




