Jason
I bought their M5C (Ankermake) on sale from Amazon…
I bought their M5C on sale from Amazon and really liked their well thought out package and simplicity. It's loads faster than my ancient 2016 one that it replaced. If I had any concerns with using their slicer that part of customer service was 'on it', but now that they've been sued under patent law and literally driven out of the U.S. marketplace (2025), good luck getting them to take anything seriously. I passed their initial 'recommended' set hours per the phone app about replacing the wheels and belts but upon inspection and overall printing, I just couldn't see the point since they are still brand new parts. Then unexpectedly the infamous hotend got a clog, the first one after nearly a year. Same filament etc. After following their numerous how to's and realizing I needed to replace the heater block and bimetal tube, I began searching for parts. This is where everything came to a screeching halt. I can almost see customer service just laughing when somebody submits a parts request for the hotend, which is more than the parts listed above, moreover for the M5C all metal version compared to the M5. After a string of emails which concluded with, "We are sorry that the official website link can no longer deliver to your area. For your situation, we would like to make an exception and allow you to purchase directly from us, and the payment method is Paypal only. If you are interested in purchasing, -- they didn't bother to even send a link as promised, which is what follows here: please pay to our Anker PayPal account (anker-us at anker.com). Once processed, please let us know your PayPal email address, transaction ID, and your current delivery address. After confirmation, we will speed up the processing." Then they just disappeared. So after several days of waiting I started a new request and affirmed that I needed to replace my hotend and that I could not locate one anywhere in the U.S. market. Which started the process over again. As of this writing I reasoned that I was still in the dark because after setting up a paypal account and plugging in the anonymous email address, it just prompts for you to send them a blind amount of money. I came to my senses and refused to proceed. Afterall, I had no idea how much they were charging for the part as once again it's not even listed as a picture that you can't otherwise add to cart. I certainly am not going to blindly submit cash to these people. Not to mention, at minimum even if buying direct, there needs to be a Paypal invoice and honestly I'll never get it, because again they just don't care. At this point my perfectly good printer is turning into a paper weight because these people refuse to honor their committment to supply parts to existing customers, per the lawsuit. Apparently they like to play mind games or something. They rebranded themselves from ankermake to eufymake if anyone makes the mistake of thinking they are legit. Thus I'm reposting here since it comes up independently in the search. I have a second printer I bought shortly after the first one and maybe just maybe letting the main cooling fan breath with the cover off, might prevent the loss of another hotend on that machine. Also - their design for these parts is totally proprietary and so that means I can't even begin to cross purchase from other companies to fix what I've got.