EufymakeReviews of eufymake.com

Response from EufymakeOct 12, 2026

Thank you for your feedback regarding the issues with your printer, and for letting us know about the confusion during your communications with our after-sales team. We're sorry for the poor experience this has caused. We will be reviewing the issues you've raised internally as a priority, and we'd like to work towards a resolution you're satisfied with. Please get in touch with us at [email protected] — we'll continue working on this with you until it's resolved. The eufyMake Team

Response from EufymakeOct 12, 2026

Thank you for your feedback, and we're sorry for the frustration with your AnkerMake M5 units. We understand why this matters — buying a product on a closeout basis only to find that firmware and development resources aren't available afterwards is a real limitation, particularly when you were counting on being able to keep working with the machines. Your question about source code availability is something we'd like to review properly rather than address in general terms here. Please email us at [email protected] with your order details and a description of the specific files or resources you need. We're sorry this has been a disappointing end to your experience with the product. The eufyMake Team

Response from EufymakeOct 12, 2026

We're very sorry to hear you haven't received your items — we understand how frustrating this is. We'd like to look into this for you right away. Please email us at [email protected] with your order number and the email address used for the order, and we'll check the shipping status and get back to you with a solution. We're sorry for the inconvenience and we'll do our best to make this right. The eufyMake Team

Response from EufymakeOct 12, 2026

We're very sorry to hear you haven't received your items — we understand how frustrating this is. We'd like to look into this for you right away. Please email us at [email protected] with your order number and the email address used for the order, and we'll check the shipping status and get back to you with a solution. We're sorry for the inconvenience and we'll do our best to make this right. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry. You unsubscribed, and we kept emailing you anyway — six times over three months. There's no reasonable explanation for that, and we're not going to offer one. We'd like to fix this properly and make sure it doesn't happen again. Please email us at [email protected] with the address you've been unsubscribing from, and we'll remove it manually across all of our marketing systems and confirm to you once it's done. We're also reviewing how this happened internally. We're sorry for the frustration and for the time you've already spent trying to stop it. The eufyMake Team

Response from EufymakeOct 12, 2026

We're very sorry — and before anything else, we hope you weren't hurt. Pieces being ejected from the machine during a fault is not something that should happen, and we're treating your report with real urgency. We're also sorry about what followed: the bed jamming with a piece crushed inside it, and no way to clear it yourself. Please don't force the bed or try to lever the piece out, as that risks further damage to the machine and to you — our engineers can guide you through the safe way to release it. We'd like to get to the bottom of the height sensor failure itself. Please email us at [email protected] with your printer's serial number, your order details, and any photos or video you have of the fault and the jam, referencing this review so we can prioritise your case. We'll have an engineer review it directly rather than starting you back at the beginning. You said you were loving the printer until this happened, and we're sorry that's how it ended. We'd like the chance to resolve it properly. The eufyMake Team

Response from EufymakeOct 12, 2026

We're sorry. Being asked to work through a long series of steps just to establish that a part has failed — and then waiting on the replacement — is a frustrating way to be treated. We don't want you repeating ground you've already covered. Please email us at [email protected] with your serial number and order details, referencing this review, and we'll assign your case to a senior member of the team who will pick it up from what you've already submitted rather than starting the process over. They'll also confirm where your printhead stands on coverage and give you a clear timescale, so you're not left without an answer. Your feedback on material pricing and ink shelf life has been passed back to the relevant teams — the cost of keeping these machines running is something we need to keep looking at, and reviews like yours are part of how that gets raised internally. We're sorry we've let you down on the service side. The eufyMake Team

Response from EufymakeOct 12, 2026

We're very sorry. Three months of downtime for a small business, with a fault that appears fixed and then returns — that's not a support experience we're willing to defend, and we understand why it has cost you confidence in us. Repeating the same troubleshooting cycle isn't going to help you, so we won't ask you to. Please email us at [email protected] with your serial number, order details and your existing ticket numbers, referencing this review, and we'll escalate your case to a senior member of our team. They'll review the full history of what's already been tried and come back to you with a definitive way forward and a clear timescale, rather than another round of tests. We're sorry for what these three months have cost your business. We'd like the opportunity to resolve this properly. The eufyMake Team