PatagoniaReviews of eu.patagonia.com

Bought a down jacket from them a few years ago, which I ripped recently. They took it in and repaired it as good as new completely free of charge.

I recently contacted the Bristol store via email for help choosing a winter coat. It was probably the best example of customer service I’ve ever seen. They were incredibly helpful and responsive in making recommendations and sent my chosen coat out promptly. Unfortunately I didn’t like the hood but they happily arranged a courier to come to my house to collect it for a full refund (all at their expense). They then found me a different style and posted it out quickly. I absolutely love my new coat, but even more, love how great the team in Bristol were to deal with. Highly recommended!

Sensationelle Abwicklung Es hat absolut reibungslos funktioniert und pünktlich zur Saison ist das Lieblingsstück wieder da Danke

I wanted to cancel an order almost immediately after placing it but that was impossible, so I wrote to customer service and received what seemed like a personal reply explaining the return options. Chirestie, the customer service rep, made a specific recommendation and said I should write back to her if there was any problem with the refund. It took a couple of weeks, but the payment was refunded and I didn't have to take any further action. To sum up, I can't say anything about the product I ordered because I rejected the delivery at the door, but the customer service was very good.

Une super entreprise qui se soucie de l’environnement et de ses clients : produit défectueux acheté il y a qq mois mais remboursé et repris pour recyclage. Bravo Patagonia !

Really impressed with the customer service. Delivery of items was very quick and I was kept informed the entire process. Even though the sizing info is helpful on the website I still wasn't sure which size jacket to order for my husband's birthday so bought two a few weeks apart. I decided the first one I'd purchased was the best fit so returned the smaller one. I noticed there was no return info in the package though so was rather worried (by now I'd invested £400 in Patagonia!). I emailed the helpline and didn't have much confidence I'd hear anything back quickly. However, within a couple of hours customer service got back explaining how their returns process worked, and for once, it felt like a nice human being had replied rather than a computer. Jacket dropped off at my village post office Saturday morning. Acknowledgement from patagonia received Sunday. Refund made today (Monday). I'm very impressed. Husband's birthday tomorrow so fingers crossed he likes (and fits!) the medium jacket!

My zip broke on a garment, customer service was excellent, garment was posted and fixed free of charge and communication was good throughout. Really happy Patagonia back up their stance on sustainability with great customer service. Thankyou

I am beyond impressed with Patagonia. I recently read the CEO's book "Let My People Go Surfing" and in it he promotes the idea that a company should take ownership for everything it makes and that he offers free repairs on all Patagonia items. Well, I have had a Patagonia Micropuff for several years and it sustained a campfire burn a year ago while I was hiking on the Appalachian Trail..I've been super sad about it because I absolutely love my jacket. After the reading the book, I decided to put the company to the test and I sent an email to their repairs department asking if they would repair it. Not only did they immediately respond that they would repair it but they said that Brexit had complicated their returns so in the time being if I didn't want to wait for them to repair it they would pay for the costs of a repair from a local repair shop or I could wait until they opened an England branch. I decided to wait and trust in them. In less than a month they had their England shop opened and running and remembered me and sent me the return label. I am so happy that they're going to fix my beloved jacket and that they've held up to their brand values.