PatagoniaReviews of eu.patagonia.com

After 14 days of wait- there’s still no sight of my order being delivered. I can see my order is in my home country and that it wasn’t delivered due to bad address- but guess what- everything with the address is fine and it was chosen from eu.Patagonia.com site. After 14 days all I got was one lousy standardized email from the customer service. I don’t want replacing stuff- I want my order beeing delivered! I’m feeling customer remorse and my trust in Patagonia has been in question.

I ordered the Grade IV parka in Andes Blue twice in separate orders and both times the jacket arrived dirty and used-looking. Someone had obviously worn it ski-ing or snowboarding as it has melted snow marks all over it. Not impressed for an £800 jacket so I am returning them. Please improve your quality control Patagonia. I will go elsewhere now, somewhere like Valandre to buy better quality.

Expensive Products. Poor Quality. As the title says - expensive Products but very poor quality. My wife purchased a trucker cap for me last year (grey trucker bear 'motif') and after only a handful wears, the colour has almost completely faded out leaving it looking tired and actually quite dirty. I attempted a delicate hand wash but this appeared to do nothing. Really disappointed as this was my first product and I won't be shopping with you again. Edit - submitted a customer support ticket which has also been ignored.

Absolutely appalling customer service. The sizing of the items was incredibly off which prompted me to return the full order immediately. It has been a month now and despite the tracking stating it has been delivered back to their warehouse and numerous attempts to contact their customer service they keep my money hostage with silly excuses. It's sad because I like Patagonia as a brand and what they stand for but this is just a joke and I will most definitely think again when purchasing their products again. Unless you're 10000% certain you'll love the items with no need to return, don't risk shopping here!!!

Kurzfassung: High-End-Wathose zum Fliegenfischen gekauft. Zweimal benutzt, offene Naht und Riss am Fuß. Eingeschickt. 2 Monate keine Rückmeldung. Auf meine Nachfrage hin: Wird nun bevorzugt behandelt, repariert und zurück versendet. Die Rücksendung erfolgte tatsächlich innerhalb einer Woche, allerdings befindet sich die Hose noch immer in dem Zustand wie ich Sie versendet habe. Danach habe ich dreimal den Support per Mail angeschrieben und keine Rückmeldung erhalten. Ich war bisher ein großer Fan und ein Super Kunde von Patagonia (ich habe sicherlich 15 Artikel in Benutzung). Eine Firma die sich auf die Fahne schreibt vieles anders und vor allem besser machen zu wollen kann sich so einen Kundendienst nicht erlauben. Produkte von Patagonia kauft man zu einem hohen Preis und hat eine gewisse Erwartung, ein gutes Produkt ist kein gutes Produkt wenn dort ein Support wie bei einer Billigmarke hintersteckt.

I had a figure 4 jacket that after a few years all the 'welded' seams appeared to degrade and split open. The jacket was worn for approx 3 months a year. Thinking this should be covered by the 'ironclad guarantee' I was advised that this was not as patagonia advised me that it expected that the lifetime of a jacket should be around 4 yrs. To my surprise they refused to honour their ironclad guarantee. I now have (and have had for some time) a useless jacket that they refused to repair. Do not expect the well advertised ironclad guarantee to cover faults in a jacket older than around 4 years! Please consider other manufacturers with longer lasting gear.

On May 30th I made an order on eu.patagonia.com. There was a wrong currency issue and they cancelled my order. They told me that the funds will show back in my account within a couple of days. Well… 15 days have passed and I haven't received anything yet. I placed again the same order (with the correct currency this time) and shipping method 'Express Shipping' and I still have not received it and no one answers my emails. So, I have been charged for 2 orders and I haven't received anything, neither refund nor the product Clearly, this is one of my worst and frustrating online shopping experience I've ever had.

Acquistata e spedita una camicia patagonia l'11 dicembre ad oggi 23 dicembre nessuna consegna! Mai più acquisti sul sito Patagonia! E chissà se arriverà! Pessimo servizio.