PatagoniaReviews of eu.patagonia.com

Patagonia lost my jacket in the repair process (as offered on the website). They did offer me to pick a new one from the website, but I was not allowed to pick any jacket that resembled the one that was lost (in terms of style, features and material - for example mine was gore tex) as they said those jackets were too pricey. I therefore ended up with a jacket worse than the one I initially handed in for repair.

Patagonia - Wetsuit: Schwer enttäuscht! Bereits nach zweiwöchigem Gebrauch platzen die ersten Nähte auf. Nach drei Wochen sind da bereits 4 Löcher im Wetsuit, teilweise faustgross. Telefon mit dem Kundenservice: Patagonia zahlt maximal 70 Franken an die Reparatur in der Schweiz. Das Produkt ist wesentlich teurer als andere Wetsuits und hält nicht, was es verspricht. Ich werde nie wieder einen Wetsuit bei Patagonia kaufen!

Product developed fault within a month and sent in an item for repair then after more than 6 weeks, i'm yet to hear anything. Low quality high priced items with terrible customer service.

I’ve been a loyal Patagonia customer for years. Over half of my wardrobe is Patagonia because I truly believed in their values and especially their so-called Ironclad Guarantee. But now I see it’s just empty marketing. I recently contacted customer service after learning that some Patagonia products may contain PFAS, dangerous and potentially cancer-causing chemicals. I provided the product codes and asked if they could confirm whether any of mine contained PFAS. Their response? “We don’t know, we don’t keep a database.” How can a brand that prides itself on responsibility not know which of their products contain toxic substances? My main concern was a Torrentshell STY83802 jacket I’ve barely used. I simply asked to exchange it for the exact same model, but without PFAS, using their beloved Ironclad Guarantee. Their answer? A flat NO. So what’s the point of this guarantee? What’s the point of all their talk about sustainability, health, and ethics if they won’t support a customer who’s just trying to feel safe wearing their clothes? I will never buy Patagonia again. A brand that claims to care but refuses to take real responsibility for the harm their products may cause.

The coat itself is a much lighter green colour than the photo and the down filling is uneven however my issue is with Patagonia's inflexible returns policy. Patagonia advertises itself as a forward thinking and eco-conscientious brand however it doesn't provide modern return methods such as collection from home from customers who don't own a car as they want to reduce emissions. The customer service representative didn't respond to my message for over a week after an initial response and say it isn't possible to switch to use the QR code method which I find highly unlikely due to modern software or arrange a collection from home. Patagonia aren't even registered as a trusted retailer with the Irish national postal service which provides printer free return collections from home. The customer service representative has just said that as a clothing company it isn't their responsibility but quite clearly it is due to EU regulations on consumer purchases and the fact that cheaper brands manage to arrange this. Please organise a home returns collection and refund my money or I will take this complaint further.

Achat d'une veste Men's Granite Crest Rain Jacket Soit-disant imperméable et déperlante Au bout d'un an d'utilisation je peux dire qu'elle n'a jamais été déperlante et que l'on ait loin d'une veste imperméable, en tout cas de ce que l'on attend pour ce prix. A l'époque vendue comme une veste 10 000 mm et bien je peux vous dire que c'est mensongé. J'ai déjà eu des vestes et j'ai encore des vestes à 10 000mm, et mon ancienne veste North Face est encore après 5 ans plus déperlante que celle-ci et une veste de la marque Mousqueton 2 fois moins cher l'est 100 fois plus. J'avais déjà avisé le revendeur, échange de la veste car revendeur très sympathique mais aucune différence avec changement de veste, ce qui tend à prouver que le problème vient bien du produit.

Almost a month after returning an item I'm still waiting.on a refund. The customer service team is as useful as a chocolate fireguard. They keep telling it is being investigated but they have all the tracking information. First time purchasing from the store, not the brand. However, after this, never again.

Non-existent customer service for a very expensive fly fishing vest coming apart after just ten months! Ignoring my request for renewal or repair has just cemented how bad both your products and customer care is and that Patagonia isn't the brand for me!