Eu BillabongReviews of eu.billabong.com

Customer service is appalling- 3 months and counting to get a faulty jumper sorted. It’s the most ridiculous system I’ve ever dealt with. Avoid, avoid, avoid!

No support !!! I called the support Hotline in Germany, Austria, France and Great Britain, but I got no answer. I waited 30 minutes every time. I had a problem with my delivery. I tried also the Email support, after 1 week they answer me,but they didn't really help me.The resolut; the packet became not delivert and Paypal gave me my money back. Do not buy at this shop!!! Keinen Support !!! Ich habe die Support-Hotline in Deutschland, Österreich, Frankreich und Großbritannien angerufen, aber keine Antwort erhalten. Ich habe jedes Mal 30 Minuten gewartet. Ich hatte ein Problem mit meiner Lieferung. Ich habe auch den Email Support ausprobiert, nach 1 Woche haben sie mir geantwortet, aber sie haben mir nicht wirklich geholfen. Das Paket wurde nicht zugestellt und Paypal gab mir mein Geld zurück. Kaufen Sie nicht in diesem Shop !!!

Ordered a bikini but the pants don't fit. Since they don't offer a free return label I went to the post office. There I need to send it as a parcel since international envelopes with goods are not allowed for private people anymore. A package is 9€. The pants are worth 25€. Billabong customer service is no help at all and only refers to their return policy. At least they should state changes like that there. Ridiculous. DON`T SHOP THERE!!!

Ordered a snowboard pants at the billabong store. It was not delivered to Austria, I'm waiting for three weeks now. So far so bad, but things happen. What is really bad is the customer service. It is simply not reachable. They do not answer to e-mails or calls. The hotline seems to be located in France, but lines are always busy. I can just hope to get refunded. What a shame for an international brand. I cannot recommand to shop there.