Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.
Eu Billabong (eu.billabong.com) has 381 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
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Showing 340 reviews with 1 star · Clear filters
Rose
Ich habe drei Artikel bestellt, von denen ich zwei zurückgeschickt habe, weil sogar die kleinste Größe XS echt groß ausfällt. Da das ganze über dpd anstatt DHL läuft, war es erst einmal überhaupt viel aufwendiger, das ganze zurückzuschicken. Nun ist fast ein Monat rum und der Billabong-Kundenservice reagiert konsequent nicht auf E-Mails und die etwa 100€ habe ich IMMER NOCH NICHT zurück! Das ist wirklich eine Unverschämtheit, was die da abziehen! NIE WIEDER!
Chris H.
Awful service. One item is faulty. I cant return it because the phone line puts me on hold then it just says, 'call back' after 20 minutes of waiting. The email address on the invoice is fake and the 'contact' form online is ignored. This has been a costly mistake from a brand I've admired for years.
J.K.
Hatte meine komplette Bestellung zurück geschickt auf eigene Versandkosten (17,99€) und angeblich ist ein Teil nicht angekommen. Sehr merkwürdig?!? Hab mein Geld nicht erhalten und auch auf meine 1000 Emails und Kontaktaufnahmen über mehrere Socialkanäle wurde nicht geantwortet. So kann man sich auch Geld verdienen. Karma!!! Ich hoffe euch fallen die Finger ab bei billabong. Das ist das Allerletzte! Bloß Finger weg!! Abzocker hoch 10.
Tanja H.
Der Kundenservice ist eine Katastrophe. Niemand ist zu erreichen und die Rücksendung auf eigene Kosten. Aber das größte Problem ist, dass die Adresse auf dem Retourelable nicht stimmt und das Paket wieder bei mir ankommt. Welche Adresse habt ihr für die Rücksendung verwendet vielleicht kann mir bitte jemand helfen? Ich wäre euch sehr dankbar!
Lindsey M.
Worst service ever, I paid for expedited shipping and it still took them two weeks to ship my order, then they said one item was no longer available- I guess if you had actually shipped it on time, it would be. This is the worst company I have ever dealt with. They are blaming it on Covid-19, funny how every other order I have made with other companies has shipped out arrived on time. I will never work with this company again and plan to tell everyone I know!
David A.
I made an order for the “Bower beanie” and recently got it (I live in Mexico so it takes longer for things to get here) and when I got it I noticed that the fabrics is 60% cotton 40% acrylic, I double checked on the product page and It says under “Features” 100% acrylic. So I basically got an item that is not what is described, idk if the misleading is intentional or not but I guess you guys can put yourselves on my position. I wanted it for the snowboarding season so that’s why I need a 100% acrylic orange beanie. So yeah, fraud.
Marie
Ordered my item on 6/3 and paid extra for expedited shipping. It did not ship until 6/8!!! Its now 6/14 and still hasn’t arrived. Why did I pay extra to expedite??!!??
Rachel B.
So bad! I purchased items, one of which I had to return..to Belgium. Yep, Billabong UK ships from and returns to Belgium. I called customer care and complained that this should have been clearer - when the purchase is about to be completed perhaps. I also suggested that a note of any extended return time should be included on the invoice. The person was quite snappish and said I had to be flexible due to the changing situation (Covid 19). Well, that's an experience I won't be repeating.