Eu BillabongReviews of eu.billabong.com

READ THESE REVIEWS BEFORE YOU BUY!!! AWFUL EXPERIENCE!! Like a few people have said, the small print means if you buy something online and need to return it, you have to PAY to send it back to BELGIUM. Which in my case, ends up being almost expensive as the item itself. What reputable company, in this day and age, makes you pay for returns and moreover, to another country?! How are they even allowed to operate so brazenly like this? Something has to be done. Absolutely the worst customer experience - they take weeks and weeks to respond to emails and when they do, they’re rude, unhelpful and patronising. SO patronising. Avoid Billabong at all costs. I will never shop there again and will inform all my surfing friends to do the same.

Sorry aber das geht gar nicht was hier grade läuft. Vor 2 Monaten bestellt, Ware relativ schnell erhalten, 1 von 3 behalten, restlichen 2 retourniert auch auf eigene Kosten und warte seither auf meine Rückerstattung des Geldes. Kundenservice telefonisch und per Mail immer wieder kontaktiert, nichts erreicht... und warte seit 6 Wochen auf mein Geld

Don’t order from this garbage brand! I ordered for the second time a custom a LARGE size, but I received a small one, I called them and they asked to send pictures for the old one and the new one and both has a LARGe size tag but the new one is tooooo small, for 2 months back and forth every time a deferent lair pick up the phone and said will get back to you and they never, please don’t tell me because of the pandemic, finally they got back to me and they said we are not going to do anything and you have to buy new one. You no what I will do, I will sue your ass and I know why you doing that just because of my accent and my name.

WARNING SHOPPERS DO NOT, I REPEAT DO NOT ORDER FROM BILLABONG. I ORDERED FROM THEM AND ITS GOING ON TWO MONTHS AND I STILL HAVENT RECEIVED MY ORDER. THANK GOD FOR ELON MUSK AND HIS PAY PAL STEPPING IN AND REFUNDING MY MONEY. BAD BUSINESS ETHICS AND TERRIBLE CUSTOMER SERVICE. 💯

I wish I would have seen these reviews before I ordered anything. I’m in the states and it’s been 3 weeks since I placed my order. My order has been in transit in the same place for the last week. At this point I would just like my money back.

The website is taking orders as normal. There is absolutely no indication that they are having issues with fulfilling orders. I’ve now been waiting 2 weeks for an order with absolutely no updates from them. You can’t get through on the phone as their office is permanently closed and they don’t respond to any of your emails! I’m now going to contact my bank to try and get my money back! DONT SHOP THERE!!!! UPDATE. After waiting 17 days with no item to show for anything, someone FINALLY contacted me (after I sent 7 emails) to say the order had an issue with delivery and so it was returned to the warehouse, and that I would receive a refund. It’s now 7 days later since that and I STILL haven’t received a refund. Looks like I’ll be contacting the bank now. Just avoid ordering anything, the service it utterly appalling and from such a big, well respected name.

Returns are on your side. I had to pay 20 euros to return 2 items. This policy is unacceptable. I will never buy again on their site. Besides,its literally impossible to get an response from their customer service

Worse Customer Support I had. My wetsuit came damaged. 15 days and still no answer from my emails. 4x5 min calls waiting for someone to answer before I was kicked out from the call queue. I'm pretty sure they're all smoking pot laughing, that they're getting paid for nothing. I will not lose more time. Never buy there!