Eu BillabongReviews of eu.billabong.com

GOOD AFTERNOON, I STILL YET TO HEAR FROM ANYONE! OVER THE WEEKEND THAT HAS JUST GONE BY 8TH AUGUST 2020.I PLACED AN ORDER OF A SLEEVELESS SPRING SUIT SIZE 10. I THEN GOT AN EMAIL YESTERDAY THAT ALL OF A SUDDEN MY ORDER HAS BEEN CANCELLED! I HAVE BEEN WAITING FOR THIS AS I WAS MEANT TO BE TAKING IT WITH ME THIS WEEK!!!!!!! BUT GUESS WHAT. HUGE DISSAPOINTMENT. NO REASON AS TO WHY? NO PHONE CALL? NO APOLOGY! I THEN CALL THE CUSTOMER SERVICE PROVIDED ON HERE ONLY TO FIRST OF ALL WAIT 15MINS THEN SECONDLY THE STAFF MEMBER WAS EVER SO RUDE! SO MUCH ATTUIDE ALL BECAUSE I ASKED WHY HAS IT BEEN CANCELLED AND COULDNT GIVE ME ANY REASON AS TO WHY? I ASKED "SO WHEN WILL I GET MY MONEY", GOT TOLD TO KEEP CHECKING MY BANK AND SHE DOESN'T KNOW! WAS TOLD OVER THE WEEKEND THEY DO NOT CHECK, THEY ALSO DO NOT UPDATE THEIR WEBSITE,WHY ADVERTISE SOMETHING YOU DON'T HAVE? I TOLD THE PERSON OVER THE PHONE I AM LOOKING AT THE WEBSITE NOW WHICH WAS IN THE AFTERNOON YESTERDAY AND THERE IS A SIZE 10. I WAS TOLD TO ORDER BUT THERE IS NO GUARANTEE? I MEAN, WHAT CUSTOMER SERVICE IS THAT? I ASKED SO I MUST JUST ORDER IT AND WAIT AND SEE IF I GET IT OR NOT? WAS TOLD "WELL IF THAT'S WHAT YOU WANT TO DO"? SO, WHERE DOES THAT LEAVE ME?

I bought very expensive bikini bottom from Billabong for my sea holiday this year. I fell in love with the print and the design and I was very excited to receive it as a gift for my birthday from myself to I. When I tried it on I wasn't sure if the piece would be comfy enough and if I looked sexy. I put it on the other day for the first time on the beach and I felt very comfortable. It was the perfect fit for my style! But today after a few washes I noticed that the fabric is damaged. Some things like small white snags appeared and it looks alwful...I feel so dissapointed as I really fell in love with the bikini!

I have tried several times to contact the company via email and phone. No luck. Bought three items. One out of three purchases were incorrect. And the other two didn’t fit. I returned it all and only got money back for to out of three. They don’t response to my emails with pictures of my original order and pictures of what they send me. I am so frustrated and all I seem to be left with is to share my negative experience.

Schlechtester Kundenservice oder sollte ich sagen überhaupt kein Kundenservice. Ich möchte seit Tagen meine Ware zurücksenden, mir liegt aber kein Retourenetickett bei, das laut website zwingend notwendig sei, um eine Erstattung zu erhalten. Seit Tagen erhalte ich keine Antwort auf meine Anfrage. Auch eine Möglichkeit, dass Kunden ihre Ware nicht mehr zurückschicken. NIE MEHR werde ich dort etwas bestellen!!!! So etwas habe ich noch nie erlebt!

I ordered 2 items on 7/17 and they have still not shipped. When I emailed customer service about it, they said they are re-arranging their warehouse and thanks for my patience. They need to let people know BEFORE they order items that it will take a month for them to receive the items. Ridiculous.

Das war meine erste und letzte Bestellung und Billabong als Marke kommt nicht mehr in Frage. Ich bin entsetzt und kann diese Ignoranz im Kundenservice nicht nachvollziehen. Widerrufsrecht wird ignoriert und Feedback hat der Kundendienst nicht nötig. Somit NIE WIEDER BILLABONG KAUFEN ! Auch nicht mehr in den Kaufhäusern. Und diese Erfahrung werden wir auch weitergeben und somit streuen, sodass der Eine oder Andere in Zukunft auf Serviceorientierte Unternehmen zugreift.

I have bought £50 billabong vouchers in Plymouth for a Christmas gift. The Plymouth Branch will not accept the vouchers, they say They have a new till system that won’t accept the vouchers. Is this legal? We have tried 3 times. I feel very angry and I am going to contact trading standards.

Een ster is feitelijk al te veel credit. Wat een dramatisch aftersales afdeling heeft dit bedrijf. Ik heb hier wetsuit die ruim binnen de garantie periode problemen begint te scheuren. Meerdere berichten gestuurd via het web-form, totaal geen reactie. E-mails komen allen terug omdat ze niet afgeleverd kunnen worden en bellen heeft ook geen zin, want dan hang je een half uur te bungelen om vervolgens in eens te horen dat ze gesloten zijn. Te bizar voor woorden. Van mij gaat er geen cent meer richting deze hut.