Billabong International Limited is a surf company, primarily a clothing retailer that also produces accessories, like watches and backpacks and skateboard and snowboard products under other brand-names.
Eu Billabong (eu.billabong.com) has 381 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
Showing 340 reviews with 1 star · Clear filters
Abel A.
Orders returned and delivered chatted 3 times and still no refund... these were gifts that were delivered late after the holiday so we sent ALL back, took over 2 weeks to get there now 2 weeks later still not one cent refunded. Same speech 7-10 days for return processing yada yada yesterday was “business” day 10.... my husband is out $379.... it’s now February...NEVER AGAIN
Jayne
My dress arrived as I expected but I returned the item on the 24/01/2021. I’ve heard nothing since and my emails are not being delivered. Anyone else had the same issues?
Leni
Die ware war nicht wie dargestellt und viel zu groß. Ich wollte sie zurückschicken, allerdings lag meiner Bestellung nur ein belgisches Retourenlabel bei. Dieses konnte ich in Deutschland nicht verwenden. Nachdem ich den Kundenservice angeschrieben hatte und ewig keine Antwort bekam, wurde mir mitgeteilt, dass ich den Rückversand selbst übernehmen muss. Dieser beträgt fast die Hälfte des Artikelpreises! So erreicht die Firma vermutlich, dass die Ware nicht zurück gesendet wird, weil KäuferInnen von den hohen Kosten abgeschreckt werden. Das finde ich eine riesige Unverschämtheit und ich würde jedem/jeder davon abraten, dort zu bestellen. Wirklich eine durch und durch enttäuschende Erfahrung!
Bethan
Three weeks and still not received my order. Had an email today asking me to review the item.. bit difficult when it hasn’t even arrived yet.
Holger S.
Ware wurde mit Mängeln geliefert. Die auf der Website angegebene Mailadresse ist überfüllt und die Mail konnte nicht gesendet werden. Das Kontaktformular das man auf der Website ausfüllen kann, wird in die USA geschickt, die einen wiederum bitten sich an den europäischen Shop zu wenden. Wie ein schlechter Witz ;-)
Luke W.
Incredibly slow dispatch times. Placed an order on the 1st January and it still hasn’t arrived nearly a month later. Sent countless emails and messaged on Facebook/Twitter and only received one automated message saying they were delays. Heaven forbid if I have to send anything back for a exchange/refund, if so, I may get it but this time next year... To top it off, I get emails every couple of days advertising more sales etc trying to sell me more... Appalling!
Jodie
Terrible service. Placed an order before Christmas, it hasn’t shipped and their customer services have not responded to my numerous emails. Almost a month on I have opened a PayPal claim to retrieve my money. I cannot believe such a reputable brand treat their customers in this way!
paul
3 weeks and still not delivered - useless company