Eu BillabongReviews of eu.billabong.com

Firstly I am only giving a 1 because I have to give something to even write a review, secondly it’s a long one so grab a cuppa. In December I placed an order for 2 t shirts for my boyfriend for Christmas. They came quick and professionally. However, upon opening one of the tops I could see that there where holes all over it ? I had to go back onto the list to make sure that I hadn’t missed the design feature but nope, it had holes EVERYWHERE! It looked like the t shirt had been stapled to the wall and then ripped down for shipping. I contacted billabong who gave me a full refund ( shocker I know ) and a £15 “complimentary” gift voucher to use online ( they didn’t mention the “complimentary” headache that was about to be caused ) I then placed another order Jan 7th ( pm ) for a jumper, used the £15 gift voucher and paid the rest ( about £17/£20 so not much BUT STILL ) Almost 2 months on I’m still waiting for the jumper?! countless amount of emails, bashing across ALL their social media platforms and only getting 1 email reply ( mid jan ) to inform me that brexit was to blame and I needed to be patient. Personally I feel I’ve been more than patient now and I have gone through PayPal and my bank to file a scam complaint against the company in the sheer hope I will get my money back. Billabong you should be ashamed of yourself, I’m not annoyed, I’m simply disappointed in your sh ( review won’t let me put the word I want so use your imagination, we should all be good at that having to imagine our orders have arrived ) show of a company that you call yourselves. Have fun with the scam compliant paperwork. All the best, s

Same here, es wird mit kostenloser Retoure geworben und am Ende muss man sich selbst drum kümmern. Bin bei so einer bekannten Marke natürlich nicht auf die Idee gekommen vorher mal nach Bewertungen zu suchen. Ich hoffe es hält andere davon ab bei Billabong zu bestellen. Keine oder verspätete und nichtssagende Antworten des Kundenservice, Kosten der Rücksendung nach Belgien (16€) selbst zu tragen und nachdem es endlich eine Erstattung gibt, ist sie zu niedrig. Jetzt muss ich auf den unfähigen Kundenservice hoffen, um mein restliches Geld wieder zu bekommen. Das hat mich alles so stinksauer gemacht! Ein toller Tipp den ich hier noch fand war übrigens die Kostenerstattung der Rücksendung durch Paypal. Aber ist leider auch nichts positives bzgl. Billabong. Null Sterne gibts leider nicht, schade, der eine ist wirklich nicht verdient.

Same as below. Waited weeks and weeks for my order to arrive. After much chasing from DPD they informed me that Billabong didn't provide the Customs Declaration due to Brexit so it's being sent back to Netherlands! No response from Billabong and no refund!

I have had the same experience as many here. Ordered on 30th December. Still nothing received. As with others, DPD have informed me that inadequate shipping information was received and they are in the process of returning to sender. Zero response from customer services, not even an acknowledgement that my enquiry has been received. Have previously ordered from Billabong without issue but this is an absolute shambles. Will be filing for a refund via my credit card.

Do not order from this website! Ordered and paid for an item on the 27th Jan, it's now the 19th Feb. I didn't get a confirmation email so after a few days I chased customer services and then they suddenly 'dispatched' the item. Unfortunately it gets worse from here, my parcel was stuck in Birmingham for a whole week under DPD so I chased them for an update, it turns out that Billabong did not provide the correct shipping information (due to Brexit but Billabong knew about this) and therefore if they don't provide the correct details it will be returned back their warehouse. So, I emailed Billabong for an answer and the next steps and guess what, no response, nothing. Looks like I'm not getting my item or my money back. After reading previous reviews, I'm pretty sure that this is a scam than a genuine one-off mistake. UPDATE: Still no response. Looking at other reviews it seems like we all need to report them to trading standards.

Same a most of the others on here. Money out of my account, order hasn't arrived some 3 weeks after purchase - stated 3-5 days when purchased. Try to chase them, but their email inbox rejects emails as it is 'full'.

Ordered a coat on the 14th of January and the item was not delivered to the 3rd of February after I had to chase Billabong for an update and a tracking code. Any email was meet with a standard response about delays due to EU regulations, it would have helped if they just gave a personal update, then some random statement. The coat was too large and the online measurement tool was very unhelpful to help you select the correct size, after such a long wait I no longer need the coat. The return process has been very slow, 7 days and no reply or an email confirming they have received the item. I have sent another email in hope of some response, they have a long way to go in dealing with customers and communications, I would advise saving your time and money and shop elsewhere.

Ordered a coat on the 28th December and the tracking wasn't working. After numerous emails requesting a new tracking code I was advised on the 6th January my order had been rejected by border control due to new EU regulations and was being refunded and to place a new order. I did this immediately. I then received no dispatch email for weeks. My order status was stuck at pending. No response from any of my emails to the customer services requesting an update. Thankfully the order was eventually delivered on the 1st February. I am still waiting for an explanation to why it took over a month from my original order date for it to arrive. I am extremely disappointed with the level of customer service.