Eu BillabongReviews of eu.billabong.com

I ordered swimwear off billabong in January. It took over a month to arrive, not arriving until late February. I returned the items and over a month later I have still not heard anything back from them. None of my emails have been answered and the phone number provided is not in service. Shocking customer service and no way to get in contact with them.

Gosh, now reading all the other reviews, I see I'm not alone in their shocking customer service. I've ordered online twice before covid/brexit and didn't need to return those items. One item came quick enough while the other took a while but I thought I was just too spoiled with Amazon Prime and didn't think much of it. In December I ordered some more items; they came super quick like in 48 hours. I thought they'd never come with the Christmas rush so was very happily surprised but had to send one item back and there it fell apart. Took 3 months to get money back. Only one response to my email which was in English but made no sense at all. I only learned about the refund by checking my credit card statement. My sons really like their clothes (when they fit) and we got a great backpack, but I won't buy from them again until they sort out their problems.

Poor customer service. I’ve sent emails and get no response. Can’t get through on the phone. Sadly will not be using them again. Expensive products and brought down by really shoddy service and weeks and weeks of waiting for orders to be shipped. Just not good enough.

I have used billabong for years love there stuff but not anymore. I ordered some T-shirt’s on the 28/1/2021 and I have received nothing I got one email back that didn’t help at all, they were basically asking me to track my own order when it’s there responsibility to get the items to me not the other way round. Recently checked the tracker and it’s going back to the billabong warehouse and I have no money back in my account and after 2 more emails I’ve had no reply so they are getting reported tomorrow. Companys are blaming covid and brexit on everything, if it’s to much trouble stop selling items from your website and shut your doors stop messing people around. Your sent these items nearly 2 months ago sort it out your a mess.

For such a reputable brand, I am actually horrified, as the service is on par with scammers .....BILLABONG are you SCAMMERS? Two orders placed on the 24/26 of Feb totaling £233.50, I have received an email confirmation I placed the order, they have taken my money in two transactions £191.00 and £42.50, yet my orders do not show in my Billabong account for me to track. I have not received my items and despite contacting them over 10 days ago and following up by email and phone which doesn't work, I have still not received a response. I am now £233 out of pocket and without my items I had purchased for the summer. Either refund me or send my order, its that simple. Appalling customer service.

The order process was quite easy and opposite to the other reviews, received my order within 5 days. I ordered a swimsuit that didn't really fit and also not really match the description online. I decided to return and was fascinated that in the 21st century there are still companies that let you pay for the return yourself. Also for one question that I sent to them last year regarding a surf lycra I haven't received an answer until now. Needles to say that I ended up buying one from Rip Curl then. That was seriously the last time that I ordered with Billabong, never again.

Do not go near Billabong. I waited weeks for my orders then when I received the quality and shape was so bad that I send 2 x parcels straight back, have emailed so many times and have heard nothing back. 1 months from first parcel and no refund and 2 weeks on 2nd parcel. Nearly £200 I'm waiting for. Absolutely furious with this company.. If anyone has any ideas on how to get to them another way then I would be grateful to know as can't see any UPDATE got my refund everyone. I shouted and screamed on Instagram. They had no choice but to refund me. I suggest everyone does the same..

Poor quality clothes, long waiting times for delivery, shockingly poor customer service. It's been a month and I'm still waiting for my refund. Avoid at all cost!!!