Rose
Not that bad
I read all the bad reviews after I placed my order for two bathing suits on July 14th. After I read the reviews I was obviously concerned as I need the bathing suits for a trip I have coming up this weekend. I contacted billabong to try and cancel the order but they said since it was already "being processed" I couldn't cancel it. So I had to wait it out and hope my suits would come on time for my trip. I'll admit it did take a while for billabong to process my order however it was ready to be shipped on July 22nd. The problem I had was with UPS. I'm not sure if they always use UPS (I live in Canada so it may be different in other places) but UPS took over a week to just pick up the package from the billabong warehouse. I finally did get my swim suits today just in time however I probably won't order from them again knowing they use UPS for all their online orders. However I found that the customer service wasn't that bad, they responded to my emails quickly and I expected at least some delays because of Covid.