ANINE BINGReviews of eu.aninebing.com

Sales items are non refundable!! Wasn't mentioned when checking out nor in the returns page... Extremely disappointed that it's not possible to even change size as the 180£ jeans that I ordered that turned out to be too small... In this day and age of online shopping that is just really bad customer service.

I wish I had checked this page beforehand. For a well known brand it didn’t cross my mind. For all future buyers beware. Sale items are not returnable!! When I emailed to try and return a couple of items they informed me of this and told me they “did our very best to make this information as visible as possible during the shopping experience”. This is rubbish, firstly on the product pages themselves there is a link that says “Free Shipping + Returns on All Orders” - bit misleading then. Even when you then click on this nowhere does it say about sale items being non-refundable. It is hidden in the FAQs in a totally separate area and isn’t linked or referred to by any of the product pages, the returns policy page or during the check out process. On top of this one of the items was damaged with the stitching coming loose which doesn’t say much for the quality. Doubt they’ll be bothered they have lost one customer but I won’t ever be shopping there again and will warn everyone against them.

Bought a pair of jeans on sale which turned out to be too small. Tried to return them but apparently they do not offer refunds or exchanges on sale items! I checked the website in the ‘returns’ section prior to ordering and it says nothing about sale items. It mentions free refunds for full priced items so I just assumed you had to pay to return a sale item. When I contacted them via the live chat to ask for a return address they informed me I cannot return the jeans! So now I’m left £150 short and with a pair of jeans that do not fit! After fishing around on the website I have found where it mentions sale items are non-refundable but this is hidden and not in the generic returns section where you would naturally look. Terrible customer service for a high end brand. Won’t ever order from them again.

Un scandale ce site. Passez votre chemin vraiment. Des vrais amateurs sauf pour garder votre argent.

Commande le 24 mai, à ce jour ( 14 juin ) , commande toujours pas reçue. Service clients me dit qu’ils font leurs recherches vers le transporteur. Le tracing me dit qu’il est au point relais, mais le point relais ne l’a pas reçu, le transporteur ( GLS ) après de nombreux mails ne réagit pas. A ce prix, le service pourrait au moins être efficace. Bref, j’attends …

J’ai commandé un article qui est arrivé à défaut (tâché PARTOUT). Les produit arrivent dans une pochette plastique (au vu des prix et du positionnement de la marque cela est plutôt décevant) Lors de ma commande je devais recevoir un cadeau pour l’anniversaire de la marque (je l’attends encore) il était pourtant bien visible dans mon panier lors de mon paiement. Je dois attendre 2 semaines pour être rembourser d’un article à défaut… et cela leur paraît tout à fait normal. Le service client sert à rien… pas de solution. Passez votre chemin.

So I received a Tiger tee as a christmas gift and it was such bad quality. Contacted customer service that after some time sent me a new product. Inside the package there was a Kais blazer(???) that should have gone to someone else. There was a confirmation paper inside with someone elses name on, but my husbands name was on the outside of the package. Contacted Customer service again who asked me to send this back. I sent the Tiger tee and the blazer back and they should have sent me a new tee by now. They don’t answer my e-mails anymore and they have taken 99 dollars from me for nothing!!!! This is serious and I wouldn’t recommend anyone buying from this company. I asked them for a discount since I have spent so many hours sending stuff back and sending Mails back and forth, for nothing. Anine Bing prices are too high for this! Will do a complaint to the responsible… what should I do more to get my new product or get my money back??

I ordered a hoodie which I returned as the lining was not like a previous hoodie I have from them which I love. The quality of both items is great and my teenage daughter steals my original hoodie, the Harvey, on a regular basis. I emailed the concierge to return the second one due to the lining I had not expected and received a reply almost immediately stating that they were just sorting out the returns from the eu and I would get a return label within a few days. The free return label did indeed arrive as stated and I have returned the item and been promptly credited. I cannot fault the service and the clothes are great. I pay a little extra, but not stupidly extra, to have clothes which I don’t see many other people wearing and of decent quality. I will definitely buy from Anine Bing again.