Etymotic ResearchReviews of etymotic.com

My order was placed in July. It is now October. I had to reach out to etymotic to inquire before I was told that my order was delayed, much less that the company itself was being taken by new ownership. Furthermore, the "customer service" I received was to almost cancel my order without my say so, and to offer nothing for the months of inconvenience after spending half a grand for a pair of earplugs. Y'all dropped the ball HARD. These had better be the best ear plugs on the market and work flawlessly over their entire life because I'm already up to here with this company, their negligence, and their ineptitude. I'm this close to just having my credit card company dispute the charge. for all the trouble I've gone to in order to get these ear plugs, I think they ought to be free.

The in ears are much too narrow and extremely hard so they don't seal and are very uncomfortable. You cannot send the goods back after trying them on and if you were to send them back you would have to pay the shipping costs yourself, which is hardly worth it for a product like this. The price is also far too high for the quality. I've had better experiences with Schallwerk, for example.

Ordered a pair of ER4XR earphones from the Etymotic Research website and was charged £307.41 After a few days received an update saying that my order is closed because the phones are out of stock. After a few more days was refunded £289.79. So the sloppy and incompetent IT on the Etymotic website cost me £17.62. Just for nothing, The ER4XR earphones are still available for order. If I try to write a review at the Etymotic's website it throws an error saying "merchant does not exist"