Jay R.
Good customer service!
Ordering process was very smooth. USPS was not updating the tracking information and the necklace was late by 5 days, however, when I reached out to Ettika I received a quick response and my information was quickly updated by USPS, and at that point, my necklace was delivered quickly and as told by Ettika customer service. 5 stars for quick response and resolve of shipping/ tracking issue. In total I ordered the Serpentina choker on 12/2/25, received necklace 12/18/25 after contacting customer service for assistance. Quality of actual necklace seems legitimate, beautifully packaged and true to description.