Ethos Car CareReviews of ethoscarcare.com

Worst experience ever, places order early May, the item was shipped back due to USPS not providing electronic instructions about the order price and content, Ethos blamed on me. Send clear explanation from local Post Office about the reason why the order was returned, I have been jerked around for over a month with useless messages saying we are taking care of it, we are escalating etc. I will never purchase from them again, not even sure I will get my money back. I opened a case through PayPal as they are not reliable nor serious company to deal with July 2025 I appreciate taking the time with your reply, but what stated here about receiving a replacement order is incorrect, as no product was ever received and it took a lot of effort to have the refund processed.

Order placed 6/13/24. No word until I reach out 6/18. Website states same day if not next day shipping. No emails on order confirmation or shipping. No phone number to call. Send email, attempt to use online chat but not managed went unanswered for several hours during business hours. Checked back next day and was told issue was escalated. Did not hear anything, on 6/20 2 business days later, I write an email stating to be contacted immediately at business open. Did hear back that the microfiber mit I ordered was out of stock. Ethos website states if an item is out of stock "Customer Care" will reach out, which apparently takes many business days and threatening to do. I requested immediately to overnight/2 day ship the remaining items because of the ball being drop by customer service. I do not hear back and today get a generic email thanking for my patience and expected shipping time is 3-5 business days. Ethos completely ignores the customer and does not follow up when items are out of stock leaving them hanging and do not follow up on 'escalated' requests in a timely matter. If Ethos simply would've reached out to me next business day to say the Mits were out of stock, I would've thanked them for the communication and ask they ship the rest of the order and refund the mits and everything would be fine. I have plenty of mits, I just wanted to try theirs. I ordered 2 of everything to give to the people whose motorcycles I am paint correcting and coating. Customer service is simply horrible, they do not communicate, and they do not attempt to make things right after dropping the ball. Now I have two motorcycles all apart that I have to resemble and disassemble, if I ever receive the products. If customer service is important to you and communication, do not buy from Ethos. I been a 3D fan for many years and wanted to give someone else a shot and try their products.

E- mailed company about black specks in pro shine gallon container. After I sent pictures of specks and container they advised it was only guaranteed for 30 days. Give me a break, a car care product with a 30 day warranty. They apparently don’t have much trust in their products.

I ordered some graphing codeine from them on Tuesday and saying it still hasn't shipped can't ever talk to a live person keep getting the same email they send me and say the wrong order number is on its way to say my product hasn't been shipped there's no customer service this is a pathetic company that I'm turning into the better Business bureau

I have ordered from this company 3 times. And have been jerked around 3 times. They have played a bait and switch which I have caught every time. When I try to resolve the issues I get an email response that we’re here to help. Then I get nothing. Except a link to review my experience before my first email ever gets to a person. Do not order from this company.

I had an amazing experience with Ethos Car Car. The online user experience, customer service, pricing and quality of their products were all second to none. They definitely rank amongst the best in my opinion. I'd highly recommend them to my fellow car and detailing enthusiasts. They have a great product selection to satisfy most people's needs. I recommend my fellow readers to give their graphene range of products a try and get ready to be blown away by the ease of use, gloss, sleakness and durability. I was over the moon when I found out they shipped all the way to the Seychelles, and at a reasonable price. My products came well packed and had no issues of leakage or damage. Will definitely be ordering from them again.