EthikaReviews of ethika.com

If I could give Ethika a zero I would. My son loves Ethika underwear and the company needs to reevaluate how they run there company. They run these sales and don’t even have the products. I placed an order and it took almost two months to come and when it finally came, it wasn’t my order at all. You can’t call them you have to email them. It took a few weeks to get my refund back because they said the order was final sale so I couldn’t get the order. They wanted to give the refund back without a shipping fee I paid and I said no, they gave me back my money.

I have been purchasing ethikas for other 7 yrs. The have gone drastically down hill in the past 3-4 yrs. They always had decent costumer support when we would tell them they sent us multiple pairs of the same kind when ordered different ones or when things had been missing. We also had reached out letting them know the elastic to them men’s underwear are stretching out majorly after just about 2 washes . They now have been not honoring anything. I ordered Black Friday and had only received half my order. They told me it was marked as “recieved” i explained I’m not sure how i can send a picture of not received product. 10 pairs of mens underwear had been order and never received. The packing slip had the mens on it but no product. I have been going back and forth for weeks with NO resolution from them except we need a picture of the product. I will no longer be ordering.

Took over a month to ship part of my order, canceled the rest. The package I did receive was delivered opened and damaged. Had to wait weeks for a response. I've been a customer for over a decade and have also noticed a steep decline in quality this last year. To sum it up, subpar product with the worst customer service I've ever experienced.

Debated giving 2 stars because the clothes are actually good but after seeing through a conversation with customer service that they could care less about their customers I decided 1 was fair. Bought clothes from this company during a sale. Was told it would take 2 weeks or so to get the clothes. Took well over a month to get part of my order. Their excuse was the sale caused them to be backed up and take longer than usual to get orders ready and ship. Waited another week or 2 before I received an email saying they were just gonna cancel the rest of my order and give me a refund. Half of the items I received in the first half of my order was a set that was supposed to go with items in the second half of my order so that practically made those useless. They said their warehouse oversold items. I expressed I’d wait for the items and would prefer them as opposed to just cancelling my order. After waiting several days to hear from them they said they couldn’t honor the price from the sale and I’d have to pay full price. Then I asked if I could just switch them out for similar items instead of being cancelled and they said no they can’t do that again and once again blamed it on their warehouse. If they have a warehouse working with them that is part of the companies processes. I don’t feel customers should be punished because a company can’t keep track of their inventory and oversells items. If it’s bought during a sale the customer should get the item or something similar if that can be agreed upon. Customer service was terrible, shipping times were untrue and not living up to an agreed upon transaction is not a practice that should keep a company in business.

they cancelled part of my order and didnt issue a refund. its been over a week since those items disappeared from my order history and no refund yet. contacted support and will update with result, however its really shady. if i hadnt remembered the purchase i made in march didnt arrive i would be out money. automatic refunds should be standard. very shady. ***update 5/12*** message from support: "I have already informed our team to check the email issue for you. At the moment, I'm unable to resend it manually since it was a system-generated email. However, our tech team will look into this and resend it to you as soon as possible." theyre referring to the email to get the refund.... not sure why it isnt automatic.

Ordered when they had a sell in March. I waited more than a month and in May I was told the order was cancelled. They sent a 25% off coupon. It is nowhere near the original discount. They could have offered something better than that. There was absolutely no customer service

Dishonest. I purchased 9 items during their $4 sale. I recv’d 3/9 I wouldn’t have ordered anything if I knew none of the sets that I ordered would be complete sets. For everything that was out of stock it was marked unavailable it wasn’t even an option to add to cart. All of the items I chose had my size available so I purchased. They never once reached out in any way to advise people that the items they chose and purchased were unavailable until after they had been packed and shipped. I would’ve rather got nothing at all and my money back then to get partial sets. These random patterns don’t go with anything else. Also the customer service sucks and seems that they only have Michelle to answer emails and phone. And the cherry on top is the delivery timeframe. Order in late march recv’d today.

The customer service department is lacking support for customers or helpful solutions. After ordering products in March and emailing them in May asking them what the delay was it was requested i provide the packing slip from what they sent me although the order status showed 9 items pending. I didn’t receive a response just a cancelation of my items. Ethika even cancelled a mystery staple L.