EternevaReviews of eterneva.com

Response from EternevaAug 19, 2024

Thank you for your lovely feedback Schele! We’re thrilled to hear that staying informed and seeing the process has been meaningful for you. It’s truly an honor to care for such a remarkable soul like your husband. Your appreciation means so much to us, and we’re here for you whenever you need anything! With all of our love, Hailey & the Eterneva Team

Response from EternevaAug 19, 2024

Aw thank you so much Lisa! your heartfelt review means the world to us. We’re deeply touched to hear how much you cherish the blue diamond and its setting. It was our privilege to support you through this meaningful process, and we’re thrilled that the result is something you’ll treasure forever. If you need anything else or just want to share more about your experience, we’re always here for you! With love, Hailey, Head of Customer Care

Response from EternevaAug 19, 2024

Hi Judi, this is Hailey, Head of Customer Care here at Eterneva! Thank you so much for reaching out. It looks like Kelly, your dedicated Care Team member here at Eterneva, sent you an update during the first week of August, but it may have gone to your spam! I have let her know of this issue and she is going to be reaching out to you again today. So sorry you did not receive that update and thank you so much again for reaching out! It is of the utmost importance to us that you receive updates consistently, so we will work with you to make sure future updates are received and do not move to your spam folder. With love, Hailey & The Eterneva team

Response from EternevaAug 19, 2024

Thank you so much for your kind words! We’re thrilled to hear that our team provided the support and updates you needed. Your feedback means a lot to us, and we’re always here if you need anything else! With love, Hailey, Head of Customer Care

Response from EternevaAug 2, 2024

Hi Laura, Thank you so much for your lovely words! We’re delighted to hear that you felt our kindness and consideration throughout your experience. It’s our goal to ensure every interaction is as thoughtful and caring as possible. If there’s anything more we can do for you or if you have any additional feedback, please feel free to let us know. With love, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Teresa, Thank you for your thoughtful feedback! We’re glad to hear that you were pleased with the product, marketing, and packaging, and that you found the experience high-touch. We understand that the extended timeline may have caused some concern, and we appreciate your patience throughout the process. Your satisfaction is very important to us, and we’ll take your feedback to help improve our timelines in the future. If you have any other questions or need further assistance, please don’t hesitate to reach out. Best regards, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Patricia, Thank you so much for sharing your experience with us. We’re deeply touched to hear that our personalized approach and regular updates helped you through your grief journey. It’s an honor to be part of such a meaningful way for you to keep Louie close to your heart. If there’s anything more we can do for you or if you have any other thoughts to share, please don’t hesitate to reach out. With heartfelt love, Hailey Head of Customer Care at Eterneva

Response from EternevaAug 2, 2024

Hi Dylan, Thank you for your kind words! We’re thrilled to hear that you enjoyed the process and had a memorable experience with us. It’s wonderful to know that our team, especially Kelly, could make such a positive impact. We take great pride in our work and in keeping our customers informed every step of the way. If you have any more questions or need further assistance, please don’t hesitate to reach out. With love, Hailey Head of Customer Care at Eterneva