EternevaReviews of eterneva.com

Response from EternevaDec 2, 2025

Hi Barbara! It makes me so glad to know that following each step has brought you comfort. We believe these moments deserve to be taken slowly and explained with care, and I’m grateful that approach has meant something to you. With love, Hailey Head of Customer Care

Response from EternevaDec 2, 2025

I’m so sorry for your loss Sandra, and I’m truly glad the early steps of this journey have felt caring and reassuring for you. The updates and videos are meant to help you feel connected to each part of the process, and it means a lot to know they’ve brought you some comfort. It’s an honor to care for your husband in this way. I hope the piece you’re looking forward to will bring a little light with it when the time comes. With love, Hailey Head of Customer Care

Response from EternevaFeb 25, 2025

Thank you so much for sharing your feedback Brian, and we’re truly sorry for the frustrations you’ve experienced. We understand how important it is for everything to go smoothly, especially with something as meaningful as your mother's diamond. Sometimes, because of the way diamonds are formed, there can be tiny natural marks inside, called inclusions. This only happens in about 10% of diamonds, and while we try to avoid them when cutting, sometimes they can still affect the final shape. At Eterneva, we always prioritize quality over speed, so when this happens, we will grow a second diamond for you (at no extra cost), and you get to keep both diamonds. This is a normal part of the process, but it does mean the timeline is a little longer when this occurs. We also know how disappointing it can be when shipping doesn’t go as planned. While we don’t control FedEx’s delivery process, we have a dedicated person on our team who works directly with them to fix any issues that come up—which is above and beyond what you would see at any other company. We always go the extra mile to make sure your experience is as smooth as possible, because we know how important this diamond is. We are deeply grateful for your understanding and patience, and we’re committed to making sure you’re completely happy with your diamond and experience with us above all else. Thank you again for sharing your feedback with us, and please know that it was an honor for us all to be a part of your mother's diamond journey. With all my love, Hailey Head of Customer Care

Response from EternevaDec 12, 2024

Hi Davina, Thank you so much for your kind words about your ring! It means everything to us that you love it and that it turned out just as you hoped. We deeply understand the trust involved in a process like this, and we’re truly honored to have created something so meaningful for you. That’s why we’re genuinely concerned to hear you didn’t feel there was much communication along the way. Our records show we reached out monthly via the email address you provided at the start of the process, as well as by phone. It’s clear something went wrong, and we’d love to work with you to understand what happened to ensure this doesn’t happen again. While we can assure you our care team sent consistent updates, we’re committed to investigating why they didn’t seem to reach you. Making sure every customer feels supported and informed throughout their journey is of vital importance to us, so we’ll be reaching out directly to discuss this further, and we truly appreciate your feedback! With love, Hailey Head of Customer Care at Eterneva

Response from EternevaDec 12, 2024

Thank you so much for sharing your experience with us! We’re so glad to hear that Jovi’s journey has been meaningful and that you’ve enjoyed the updates along the way. It’s an honor to be part of this process, and we look forward to continuing this journey with you. With all our love, Hailey Head of Customer Care at Eterneva

Response from EternevaNov 13, 2024

Thank you so much for your kind words Shayla! We’re so happy to hear that the team has been there for you and that the jewelry design turned out just as you hoped. It’s truly an honor to help create something meaningful in memory of your beloved pets. If you ever need anything, we’re here for you. Xoxo, Hailey Head of Customer Care