EsuranceReviews of esurance.com

I switched to esurance because we were moving to a state my current carrier was not available in. As it turned out, the rates were excessively high when I compared to other carriers in the state. I switched to Progressive and instantly saved $100+ per month. Esurance was "kind" enough to charge me an extra $65 for cancelling my policy before my initial term was completed. I'm not surprised that a company that routinely overcharges would take every chance it can get to chisel just a little more money out of your pocket. Not recommended.

been with this insurance company for five years at least, over the last 5 years they have continued to get worse and worse, the service is poor, they are slow and expensive, they used to be good before all state bought them, I am not sure what their major malfunction is these days. But, I recently filed a claim, and I have been waiting for them for over a month now to make a determination of some sorts, but so far its over a month I am waiting, and I havent heard from them once! I filed a claim over a month ago, and my adjuster either got hit in the head? or went brain dead, I am not sure! but I hope he is ok! in any event today I called Esurance, and again got pretty poor service, no one can still tell me anything about my claim, or my adjuster, but I did find out who his boss is, and left a message for her, and havent heard back from her all day either. Its safe to say at this point the service is so poor, and overpriced, so they take the cake for premium prices and poor service! and sadly after over 5 years, I gotta kick them to the curb and find a new insurance company, because Esurance isn't worth a crap anymore, service is VERY poor! still waiting over a month for some sort of intelligent response.

Have been with esurance for many years. Both home and auto. In years past I complained to them about charging my escrow account for my homeowners insurance in June even though my policy did not expire until August. This year I replaced my roof (at my own expense, no insurance claim) and let them know. This reduced my rate for renewal. Despite this fact they charged the $1500 rate to my escrow even though the new rate was $650. This took me a couple of months to get the refund from esurance as well as to get my bank to recognize that they had billed me in error with the incorrect rate which was being reflected in my escrow analysis and then to receive a refund from my bank for the incorrect calculation caused by esurance's mistake. My daughter's car was damaged by a falling tree limb in June. I had my daughter send in the requested pictures of the vehicle and the limb via email. After several months esurance said they could not process the claim because the pictures needed to be sent through the esurance app. They then said that they had not received any pictures. I called and verified that they had received the pictures (only because I had a email from them stating that they had received them) and that there was no requirement to send the pictures through the esurance app (just makes their job easier). I continued to receive emails from reps stating that I needed to submit the pictures through the app even after they were contacted. I then received an email from one of their adjusters stating that they would close the claim within 5 days since "we have not received a response from you". Their adjuster was wholly unprofessional and more interested in continuing their falsehoods about my not contacting them when I called. I am posting this here because, unsurprisingly, esurance does not have any public facing feedback or critique method in place on their site. Complaining via phone does not seem to be something that is carried forward or recognized.

I wouldn't advise anyone to choose essurance.i had purchased a auto insurance policy now 2-yeats ago and a year later I received a email about a partial refund payment on a card I no longer had in return I called the company confirm the policy number and told them that I no longer had it and could they just mail me a check. They gave me the biggest run around and until this day I never received my refund and I made numerous attempts even talk with supervisor the whole nine yards. I was had and someone in there company got my money. Not professional and a bunch of theives never, never will advise a anyone to choose essurance to anyone of my friends. This Company Sucks.

I was an unfortunate victim of auto theft and my car was deemed salvaged. I went through the process of negotiating a settlement offer when they decided to go behind my back and renegotiate a worse deal with my bank. Totally unethical process and I am proactively in the process of filing this with consumer protection agencies.

I have to say that I have never had a poor experience with esurance and have had them for years. That said, long story short. I had hoped to file a claim because I got a crack in my windshield from driving on the freeway. I have never filed a claim before therefore did not know much on how all of this worked. After spending 30+ minutes on the phone with the claims people they mentioned at the end of the call, "you may want to see if this will increase your premium" or something along those lines and that they can not answer this question for me. I called the other department and they said they cannot guarantee that this would increase my premium or not. BTW I had to pay out of pocket anyway, in other words, insurance was not covering anything. So, I then called back the claims department and asked that they cancel the claim. They said that they would and told me "your claim has been canceled and your claim will not be filed, and your premiums will not be affected". Now this was all on 9/19. I continued to make an appointment at the suggested location. I made a new appointment and got my car fixed and paid out of pocket and not through my insurance. Now, Monday morning on 9/24, I check my email and see that Esurance has wrongfully filed a claim and is now "not guaranteeing that my premiums will go up". This is unscrupulous at best and thievery. I am on the phone right now, wasting hours of my time to get this now untangled, very disappoint and horrible customer service. Would check elsewhere if you are looking for insurance!!!