EsuranceReviews of esurance.com

Esurance sent an email a month before my MC policy was supposed to renew stating they would not be renewing my policy no explanation as to why... When i called they told me that they would no longer be covering riders in CA. HOWEVER, my partners MC policy was renewed same time as mine was terminated. When i asked about this Esurance failed to give me a straight answer nothing but studdering and "oh, im not sure why." i emailed them asking why my partners mc policy was renewed and mine wasnt if we were both in California since the person on the phone couldnt give me a straight answer. They said the same thi g and when asked why they renewed his and not mine no answer was provided. It doesnt make sense. They also sent a follow up email stating they were taking away my multivehicle discount bc of this. Which is a little ridiculous bc it wasnt me who termed the policy they did! They should have at least extended the discount for a couple of months for their customers due to the inconvenience. That was the ENTIRE reason i got this insurance so i could bundle my bike and vehicle. I will be looking for another insurance now to cover both my vehicle and mc... but my main point is they are untruthful to their customers and cant even give a legitimate answer as to why they are picking and choosing which customers to keep and term.

Unless you're paying for complete full coverage, don't expect them to lift a finger to even call you to tell you they won't lift a finger for you. They don't care at all about the customer. I've filed 2 claims with them and have never heard back from them on either. And it's a simple contact the other guys insurance and get them to pay since they are easily at fault. They just won't file claims for you or lift a finger to help you in anyway. Even with full coverage it's very doubtful you'll get any help from them. Do not recommend at all.

This company is horrible charges you without your knowledge repeatedly on your account and renews your account without your knowledge and continues to debit your account multiple times. This company deserves nothing more than to burn like it has countless people's lives to the ground. This company overdrafted my accounts and caused me to almost ruin my life and my credit thank God I looked into what the unknown charges were on my account. I wouldn't recommend this company to my enemies. They do not have your back in the least as with most insurance that being said they take the cake.

Company doesn't care. They are non communicative. They ghost you. They duck your calls. Their agent told me that maybe I should handle my claim outside insurance because the other guy wanted to. Literally am not at fault and all they need to do is talk to the other guy's insurance, but I can't even hear back on that. All they want is your money.

Esurance is good and all until you have a claim.

If I could select zero stars, I would. Esurance is great, until you have a claim. The car was totaled, I was sent to another company, treated like a bother & my accident was 2 months ago & still, no check. I would never recommend this company. I have been a loyal customer for years & when I need them, it’s complete havoc. Absolutely unprofessional and terrible customer service,

Esurance a high tech company..not. As early as April documents were sent for.me to sign for renewal. To my surprise the documents didn't have eSign capabilities. I called in.only.to find out one must print out documents, sign them then take pictures of them and send back as email. Since I didn't have a printer I asked for forms to be sent to me. I received the forms filled out and sent back. Shortly I received an email that all requests were received and to disregard other notices. I received my renewed policy. Then a month later received notice that there will be changes in my.policy because of documents.not received. So after calling customer care( a joke) I was told to take pictures of my forms and send them by email. I did so four times then finally notified that they couldn't open the file sent! High tech...right? Then they offer zero assistance in aiding me in correcting the problem. So when to pull the plug ? I'm about to enter hospital for a long stay and can't deal real afford the higher cost. This high tech firm I believe is using floppy disks. Very disappointed and will report.my.problems to insurance commissioner policy.pami0095007197

Worst company I have ever dealt with. Bought a used car 1 1/2 months from a Chevy dealer before it was rear ended. They never advised me the car was totaled. Body shop had a towing company try to take the car from them. Now claims adjuster who is horrible to contact wants to take $5,000 off the purchase price of the car for the claims settlement. Gave them copies of the purchase contract, 25 listings showing the price of the car in the area from Chevy dealers and JD power valuation. They said I could pay to go to arbitration. I am filing a complaint with my states insurance dept and you should too. Company reviews are horrible. Wish I knew this before. Move to any other insurance company. It’s worth it even if it costs more. 3+ months later still no settlement.