Estes Express LinesReviews of estes-express.com

Drivers are lazy af! Won't even unload the products. Told us to unload them. Next time somone might get hurt doing it and sue the piss out of them.

My original order showed up damaged and I refused to accept it. My next order was supposed to be 5/22, but didn’t get an update until 5/27 and the delivery date was pushed back to 6/1.

No 30 minute notice via driver of pending arrival. No one knocked on my door, rang my doorbell. Dropped a pallet with my item from Lowes in my driveway ~ 5 feet from the garage door. I had to unpack the package ( an outdoor grill ) pieces at a time and it is raining! A simple announcement from the driver(s) and the pallet could have been dropped ~ 6 feet jut inside my garage.. This is UNEXCEPTABLE!!!

This shipping company is terribly slow.

Do not work for this company. If you are ever in an accident with a fatality involved that was 100% not your fault, Janice Beacham will contact you pretending to be your friend and like she's going to do whatever she can to help you immediately after the accident. That is until a week or two later when she finally tells you you're fired. Then you get ghosted and no answer as to why you lost your job when you did nothing wrong. They are a crap company to work for. Semi drivers risk their own lives and time with their families every damn day just to be treated like yesterday's trash when the unthinkable happens.

I’m expecting a garage freezer/fridge. Company called me to set a delivery date and time. I took off of work, missing pay to be home for the delivery. I was given the time frame of 12-4pm. That day I received a text that my item was out for delivery. Waited all day until 4:45 when I had to leave to get to my kids game. No delivery arrived, no call, no text. Tried to use the chat feature but when someone finally got on the chat. There was no box or option to respond. I emailed them to question when it was coming. Only emails I got back where regarding my satisfaction was with the agent. (Which wasn’t able to chat with). It’s been 3 days and no follow up email or calls from them. Trying to check the tracking is pointless. One will say out for delivery. Final mile will say tried to deliver but couldn’t, will deliver next day. (Which doesn’t happen). And another will say, earliest delivery on a day of the week showing it’s been shipped but not out for delivery. You can click on their text for delivery information, enter the number under their track package option or final mile tracking. All 3 gave conflicting information. I eventually marked no signature required, please deliver as close to house/garage as possible since I have no clue when it’s coming and I’m not scheduling another day to be home for it, hoping it arrives when it doesn’t. I have never had a home delivery service this bad.

WORST. COMPANY. EVER. I paid extra to have this company deliver a nearly 500 lb. dresser meant for my baby's nursery directly into the room of choice in my home (It's only my husband and I, and at 4 mo. pregnant, I can't help move anything). Several hours before the shipment was delivered to my home, from my job, I confirmed with an Estes representative online that the selected shipment was to the room of choice inside the home per the bill of lading. My husband then contacted me stating the delivery driver refused to deliver the package further than the threshold of our front door stating "he's by himself" and he has a "bad back". He told us that company policy prohibits him from entering the home. He left the package just inside our door frame. I called Estes' Harrisburg terminal AND Estes' claims Department. The options provided were "contact the company you bought the dresser from and return it" or "wait 2 weeks to 45 days for your claim to be processed". Either way, my husband and I are looking at having a 500 lb. dresser in our entryway to our home for the foreseeable future, unless we pay yet another company to help us move it. To say I'm furious would be an understatement. I have the bill of lading confirming all of the information I disclosed, as well as 2 separate chats with Estes web representatives. I hope this company goes under and those responsible find no gainful employment in the future. Estes, you are truly the worst.

extreme slow and unpredictable service.