Estes Express LinesReviews of estes-express.com

Add my one star for Estes. They delivered a vanity, manufactured by BV Better Vanities that we purchased through Lowe's. The drivers left it outside (despite a severe thunderstorm watch) and didn't even bother to ring the doorbell - despite the big stickers on the item that said it had to be inspected before acceptance. Here is a wonderful line from the email they sent me: "the driver leaves the item in what they determine to be a safe location". Not sure if Lowe's or BV Better Vanities care that expensive vanities are being left outside upon delivery with no inspection. Hope they do now.

I really wish I could give them no stars as one star is too much. I told Norman Shutters that I never want my orders shipped via Estes. I have been waiting for a shutter shipment since June 24th and found out today that I will not receive my shipment until Monday July 6th. Almost a 2 week ship time from Texas to Chicago. The order has sat in terminals more than it has traveled. Completely unacceptable!!!!!!!!!!!!!!!!

Absolute failure of communication and customer service—avoid Estes LTL. ​I am incredibly disappointed with the gross lack of communication and complete disregard for customer instructions shown by Estes LTL. I ordered an expensive, almost $2,000 Recteq grill weighing over 250 pounds. Because of my unique work environment inside a prison, I cannot have my phone on me. I called Estes on June 24th to explain this constraint and emphasize that I needed a heads-up to arrange for a few men to help unload this massive smoker. ​The representative explicitly assured me the driver would call, leave a voicemail, and we would establish a delivery time block. This aligned perfectly with what is stated on the Recteq website. Instead, Estes completely ghosted me. Without a single call or notice on the 24th, they dumped a massive, two-thousand-dollar piece of freight right close by the main highway, in grass. I live far out in the country, and they left it completely exposed to the elements to get rained on, not to mention making it an incredibly easy target for theft. ​To make matters worse, when I called to complain, the representative I spoke with today flatly denied that they ever call to set up delivery appointments—directly contradicting what their own colleague told me the day before, as well as the manufacturer's own guidelines. ​The left hand clearly doesn't know what the right hand is doing at this company. Their lack of accountability, conflicting stories, and careless handling of valuable freight is completely unacceptable. Save yourself the massive headache and use a carrier that actually respects its customers and their property. Beware of Estes LTL.

No communication and doesn’t deliver when they say.

I would rate 0. I originally contacted this company to do a LTL shipment of a ride n lawn mower from Yuma to San Diego. I entered my information into the auto generated system from the company and I was contacted by Morgan Harler. I sent a short message and decided what my shipping needs were. He did not respond for five days. I sent a tersely worded message and he suggested a contact another member Tony Richie…. Who also did not reply to my request for a shipping quote. Do not deal with this ridiculous company.

They didnt deliver on the day that they said they would. Then delivered to the wrong address on their driveway without calling or talking to anybody. The address was clear on the label ,at last but not least on the label it clearly said signature required. I Had to called over 20 times just to communicate with them, explained the situation and their answer was we haven't delivered yet,gave me a different day to deliver and never came. I had to go to the store that I bought it from and they went back and picked up from the wrong address and brought the package to my house. And after all that they had the nerve to text me that the package was delivered. They were horrible .

Horrible service and customer service! Have had my pallet going on two weeks when I called It took two days 3 separate departments to be told no one wanted to take it and if I wanted to find that out I had to call. Then told I can take my business elsewhere by the employee Ashley as the Austin terminal! Go where you and your business are appreciated they do not care about their customers!

Bought a ninety eight inch t v waited all day for it to be delivered only to receive a beat up box, which the driver told me. Don't worry everything is styrofoamed, it'll be good, when I open the package the t v was smashed and the top absolutely caved in. Now I'm waiting five days for someone to pick it up. Walmart should be ashamed as well for using this delivery company knowing they could care less about your packages!