Estes Express LinesReviews of estes-express.com

Estes is literally always late! and their customer care team do not answer their phones and can never provide you with a real answer. i would not recommend using Estes for your shipping/freight needs.

Worst company I have ever worked with I literally never write a review but these people never show up on time and their customer service keeps hanging up the phone. Really bad. Avoid them and save yourself from many headaches

Estes does not even deserve one star. I have never been treated this bad by a delivery service. The driver delivered my mower to the wrong address & would not come back to help me get it home. He lied to me saying he would come back in 45 minutes to an hour. He never showed up. He would not return my text or calls, he instead had his supervisor call me. He was no help either, he told me the crate would be easy to break apart with a claw hammer. Then he told me”maybe a family member could help me”. I do not have either. Then he told me the driver could not come back before the next day. I could not leave the mower because someone could come by steal it. I sat out in the heat over 5 hours before I finally found someone to help me. I called Home Depot & they sent someone out to help me. I would not recommend this company to haul my garbage.

Worst delivery company I ever dealt with... do not use them if you can avoid it. they only have semis with trailers for delivery and no drivers that can back one up a long driveway. Our order instructions (from them) was they would deliver it to the nearest dry spot by our home. Instead they left it alongside a 2 lane highway and did not even notify us they did so...after we had told them we have no way to move a 200lb box on a pallet up a long driveway. Their last response was they would find an 'experienced' driver the next day to deliver it. Instead they drop it on the highway roadside and when we call they say the delivery is "curbside" which to them is along the highway. Then they hung up on us. I have personally run large distribution systems myself and never even heard of such poor practices, lack of communication, and irresponsible people. What a mess! Cannot say anything good about this company. They do not deserve 1 star.

Horrible Company! I got "fooled" twice by this company. Both times, this company dropped the package (firepit and dresser) outside without any notification. The firepit (1000 pounds) was left blocking my driveway. The dresser was left blocking my garage door. Both times I had to hire someone to move. They DO NOT CARE AT ALL about their service. The reason I got fooled was because I ordered thru Home Depot and Overstock and did not realize the company they contract with to deliver their product. ASK THE QUESTION and don't use Estes!

Worst shipping company in the United States bar none. I have tried to contact this company that has a shipment for me that has been at its local distribution facility for over 14 days now and it's less than 30 miles from the delivery point. No one has returned calls, management has not returned any calls and customer service is useless and full of excuses.

Estes shipped a very expensive, non replaceable piece of machinery for my Metal Fabrication business. The forklift driver drove into the machine instead of picking it up from under the pallet. They damaged the front panel and broke all of the controls, all of the linkages and the foot control pedals. They caused $16,000 in damage to my equipment. I paid for the damage and submitted a claim with proof of cost and payment and they denied my claim. How can a company cause $16K worth of damage to someone’s equipment and then get away with not paying for it. I am a small business owner that makes American made products and keep employees on payroll even through the Covid downturn. This is a substantial hit to my business and a logistic that doesn’t care. Don’t use this company, they have no values and will not cover the damage they cause. They get bonuses based on how much they deny in claims so they are quick to deny you. This is a horrible business practice, they set up their employees to deny claims so they get bigger checks.

Horrible company, hung up the phone for time as I try to reach them regarding my delivery time. I had it scheduled but never got a time frame and it was impossible to reach customer service. Suddenly delivery arrived with no text message ( even though I had signed up for text through their website) or phone call. This is the first company that has ever showed up unannounced with a delivery like this. On top of that the box was completely damage and open and covered in dirt. These people really need to work on their customer communication. Everything on their website that claims to guarantee shipping time as well as guarantee a phone call or a text message is completely false.