David
Terrible customer service
I wanted to order a bunch of watch tools, and unfortunately as I live in Australia everywhere I found had quite expensive shipping. I ended up ordering from Esslinger, as they were one of the companies with everything I needed, despite the shipping costing me US$20. When the order arrived one of the items (worth $15) was missing. I informed Esslinger customer service and they said they'd refund the item. I responded saying I'd much prefer a replacement as I don't want to spent $20 on shipping to reorder a $15 item. No response. Emailed them again expressing my disappointment with the situation. No response. What a joke. I'd strongly recommend getting watch tools elsewhere.