Esslinger andReviews of esslinger.com

Brandon assisted me with getting a key for an antique watch. He is so knowledgeable and educated me about pocket watch keys. He thought a size 5 or 6 key would work. To be sure he recommended a set keys. I purchased the key set and one of the keys fit perfectly. It was the size 5 he recommended! The keys were packaged very well and delivery was fast. I highly recommend the Esslinger Company for any watch needs!! Pam Walker Mondamin, Iowa

Outstanding ! All around perfect transaction Always in stock Best price on crystals

Shitty company. I am a new watch enthusiast, buying and restoring vintage watches, so I buy a lot of crystals, pins and other materials , but I return many of them because they don’t fit. It’s just faster and cheaper to buy different sizes at one’s than try them one by one, and sometimes it’s hard to determine the right size , especially if the original part is missing. All items are returned in the same condition (Esslinger doesn’t accept used), I pay return shipping, however, they just told me they will no longer accept returns due to excessive returns. Their returns policy doesn’t say that the number of returns is limited, so they just made it up. I will not buy from this company again, there are many other sellers.

Ordered universal watch back removal tool for $19.99. It is merely junk and doesn't work. The same item is sold on TEMU for $4.99.

spent $109 on a film to protect my Rolex. Did not receive the entire part. Try reaching out to them without a reply. Total crook of a company.

What a joke! No advertised phone number but if you find one like I did from bbb, they don’t answer it. So, for all intents and purposes they have no customer service. I tried to place an order but after my bank approved it there system declined it twice. I pretty much know what’s wrong with there system but since they are to lazy to answer there phone, I’ll keep the info to myself. Everything they sell can be found elsewhere. I suggest to everyone to do just that, look and shop elsewhere.

I have purchased many times from Esslinger & Co. From Jewelers / Watchmaker tools to pocket watch crystals. Every time all the items were packaged securely and mailed in a timely manner.

Delivery of items was not great nor was it bad. However, they sent me a defective movement and responded by asking how I deemed it defective then ignored my response from there. Spend your money somewhere else with reasonable customer service.