eSkinStoreReviews of eskinstore.com

I am really disappointed. Your website showed an item that is different from what I received. Even if it is a new version of what I expected, I explained that the shade is actually very different. When you authorize the return, you’re making me pay for shipping AND for a restocking fee. I will not order from your store again.

none of their items are in stock, i waited over a week and the serum never arrived. I had to reach out to them to find out that it was not in stock. Dont put it on your website then, wasting people's time.

Do not buy from this store. Here is what I experienced: I ordered on eskin store on the 10th of Oktober, to be informed after ordering that they have to restock all the items. Finally on October 24th they were shipped, to not arrive. It took 4 times contacting eskin customer service to tell them that somethimg went wrong according to what the tracking was showing. It was supposed to go to europe but instead shipped around the US never leaving the states. Customer service wasn´t helpful just sending again the tracking number which wasn´t the point. It took a long time on the help desk to get any sensible response that did not sound like an excuse or diversion from the situation. Finally I decided to file a complaint via Paypal. That got things moving and finally I got a refund on October 25th. And it took a lot time and effort. It seems it is not a well run business at all, no stock of products, maybe dropshipping, not reliable with customer support or shipping, tries to avoid taxes by declaring goods as gifts when shipped abroad saying that on the website. at a certain point I wasnt even sure if I would get refunded and the parcel shipping through the US and ending up at the same address as the company in a locker facility. Spare yourself the hazzle and buy somewhere where you actually get what you want in a timely and reliable fashion.

Very disapointed aswell !!! i should had read all the others advises ... i order from Portugal some skin vitamins , that were suppose to come from Nederland , they promissed that they delivery in 5 days ...now is stucked in customs since 3 weeks until i pay the taxes that are more then the product cost ... i m still waiting for a refund because i will not accept false informations !

Very bad experience – Don't buy from them if you're international! I had a terrible experience ordering from this company as an international customer. Their website clearly states they will lower the amount on the invoice to help avoid customs fees, but this turned out to be completely false. Not only did I still have to pay customs, but the customs price was €65 higher than the actual cost of the product! I emailed their customer service twice and received no response. When I finally managed to get through on chat, they admitted they try to mark packages as gifts – but that’s not what they promise on their website. I explained that I'd end up paying €50-100 extra in customs fees, and their response was simply, "I understand, is there anything else we can help with?" To make things worse, they didn’t ship my order until 6 days after I placed it, and now, 30 days later, it still hasn’t arrived. Avoid them if you’re buying internationally!

Pfff, such a bad experience with everything here. I bought an LED mask and after a week of not receiving any updates from their side I reached out and turns out they don't have it on stock. The product was still available on the site and no signs of Out of Stock were there. Few more days go by and I reach out again to the client service team and ask for a refund. They were "sorry that I felt that way" with everything they caused. Bad bad bad.

I have a order that as done almost 3 weeks ago, haven't received it, they don't answer my emails asking for a refund and they don't answer calls either. Very frustrated.

Don’t buy products with this company . Been waiting a very long time now , have asked where my products are , no answer.