eSkinStoreReviews of eskinstore.com

I ordered two bottles of Retrinal Advanced Serum and paid high international shipping fees plus customs to receive them in France. When the package arrived, both boxes looked worn and repeatedly handled, as if they had been opened multiple times. When I opened the first bottle, the dropper was already completely filled with product (something that should never happen with a new, sealed serum) Both bottles had a strong alcohol smell, completely different from the real product I used in the past. The texture and scent were clearly off, and I could not use them safely. For a premium skincare purchase, this was extremely disappointing and felt untrustworthy. Consumers ordering internationally have no protection, so the least a shop can do is deliver authentic, untouched products in proper condition. Unfortunately, this was not my experience.

Sold me a product they didn’t have in stock. Kept lying about when it would be shipped. Had to file a claim with PayPal to get my money back. Buyer beware!!

Horrible! Do not buy anything from this website. I have purchased a product almost three weeks ago from them, and it hasn’t even been shipped. What’s most frustrating is that I paid £20 just for delivery claiming it’s a priority and fast shipping . Liars and scammers can’t even respond to my emails .

What a joke. I placed an order and only later found out one item was secretly backordered. No proactive updates, just silence until I chased them down. And now they want to charge me shipping if I cancel the item they can’t even deliver? Really? If this is how they treat paying customers, I’d strongly suggest spending your money elsewhere.

Awful - took two months for an item to arrive, customer service kept telling me that it will be arriving in the next 7 days. When I asked to cancel the whole order they said they can't do ot for the whole order and only items not in stock. It was just the worst experience ever, I would never purchase from here again and would warn everyone not to purchase from this website as it's borderline scam. Wouldn't touch it with the bargepole, companies like this should be sued

Terrible customer service . BUYERs BEWARE! Only sent me one shiwerhead unpaid for two. Returned the one and only credit for one. Been doing this for two months. Never answer emails. Terrible terrible customer service. No phone numbers. Clearly owners don’t care. Anyone is better

I normally don’t do reviews but thought I should share my experience. Watched the video and it seemed like a great product but it’s been a little bit of a let down. The first filter only lasted 3 weeks. Called company and they said they had a bad batch of filters. Their response was we can send you a 1 time complimentary filter. Which I have not gotten yet. We sent a video showing old filter and new filter. NO water pressure. Clearly something wrong with product if it does not last the 3 months it is suppose to. You should honor product warranty. Not a 1 time complimentary filter. Since you have had defect in the product. Made us feel like we did something wrong. I order 4 filters probably from the same batch because the 2nd one is loosing pressure after 3 weeks. Also seems to make my hair and skin feel dry!! Suppose to make it feel better. My water softener does a better job. Paid 175 plus for head and Total of 4 filters. That should be a year’s supply. Not even lasting 2 months. I already threw my old Shower head away. I want to send product back and get a refund ! Tired of buying stuff and it not being any good! Especially @ 175.00 Very frustrating!

Super rude and unprofessional. Advertise products they don’t actually carry and charge twice as much